Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

The role of a Customer Strategy Director at Cresta is a senior-level position where you’ll focus on Cresta’s largest and most strategic Enterprise opportunities as well as support cross-functional teams within the Sales organization. You’ll overlay strategic elements across the solution design, collaborate on business cases, and provide delivery frameworks to execute the customer’s vision and achieve a fast time to value.Customer Strategy Directors have a deep understanding of Cresta's core principles, value realization fundamentals, and enterprise sales acumen. You own the creation of a compelling long-term strategy, with Sales and with the Customer, which will serve as the blueprint for several Post-Sales teams to follow to achieve big wins.If you enjoy leading strategic customer engagements, conducting strategic planning for AI applications, have world-class consulting skills, and are comfortable working across multiple stakeholders, then you might be a great fit.

Responsibilities:

Serve the Enterprise Sales Directors as a strategic partner in complex sales cycles
Share AI strategies and best practices with prospects through compelling workshops
Create the customer’s strategic plan, maximizing business impact with a clear narrative for the expansion of Cresta products over time
Conduct & lead Business Value Assessments (BVA’s) to quantify the potential ROI impact for a customer
Usher a seamless transition to the post-sales teams to execute on the vision that was sold

Qualifications We Value:

Proven experience in a strategic customer-facing role, preferably in an AI software-driven environment
Direct or in-direct contact center experience (working in or selling to a contact center)
Deep understanding of business value creation, change management, and/or consulting methodologies
General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
Has extensive experience in large-scale enterprise software implementations and complex use cases
Experience designing and interpreting Statements of Work to meet enterprise customer needs
Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
Experience managing and advising on large-scale programs with many stakeholders and dependencies
Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems

Perks & Benefits:

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Monthly Gym & Phone allowance
Work from home office stipend to help you succeed in a remote environment.
Lunches and dinners included for in-office employees via Grubhub

Compensation:

Compensation for this position includes a base salary, variable, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

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