Platform Analyst
Acacium Group
Permanent, Full Time
Homebased with occasional office attendance when required
Monday - Friday between 9am - 5:30pm (out of hours work on occasion)
Competitive salary, plus excellent benefits and up to 15% annual bonus
Unlock your potential:
Join our Global Tech and Transformation team working as a Platform Analyst at Acacium Group where you will deliver meaningful work every single day! You'll manage, maintain, and enhance core business applications, ensuring best practices and up-to-date documentation. Handling complex requirements, collaborate with key stakeholders being a subject matter expert, and demonstrate excellent communication and customer service skillset. You'll work closely with Development teams and vendor partners to deliver functionality and resolve incidents quickly and effectively. Staying ahead with new releases and supporting the Platform Support team. Be a key player in our dynamic team and drive impactful solutions!
Here at Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.
Every day you will…
- Provide 3rd line support for our Platform Support Team making and aiding the resolution of incidents in line with Service Level Guidelines being an escalation point to assist in the resolution of incidents where necessary and supporting on incidents where required as the SME.
- Have a huge focus on customer service putting the customer’s experience at the heart of the work you do. Communicating in a professional, calm, reassuring and courteous way and building trusted relationships across Acacium Group.
- Prepare draft communications about new releases & functionality for communication to platform users, explaining technical activities & concepts within the role in a non-technical manner.
- Ensure that the service management tool is always up to date with new information about workarounds in place where there is a bug with a platform and that user guides & knowledge articles are always up to date.
- Support the preparation of test plans for new software releases, conduct E2E/Regression testing on new releases & functionality and update findings, support the coordination of User Acceptance Testing.
- Work with the Senior Platform Analyst, internal customers, and the Development teams & vendor partners to translate user stories into technical outcomes, develop, test, and deliver changes which meet the business requirements.
What’s in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Dedication to developing you and your career- we can give you the tools, guidance you need to be successful
- Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
- Endless learning & development opportunities at your fingertips, including fully funded qualifications
- Gym Flex- discounted gym memberships, UK-wide
- Regular events and incentives
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Free flu vaccinations
- Cycle to Work scheme
- Opportunities to work from home
- Life Assurance, Critical Illness Cover and Private Medical Insurance
- Optional charity involvement with two paid volunteering days a year
- Annual top performers award with £1000 voucher
Join us and make a difference:
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must have...
- At least 2nd line experience providing support within platforms/applications or service desk role with experience of using ServiceNow or a comparable ticketing system.
- Working experience using Confluence and JIRA showcasing In depth knowledge and understanding of Agile methodologies.
- A collabrative approach and able to communicate effectively with all levels of stakeholder both written and verbal with a primary focus on delivering excellent customer service and being accountable for managing your workload effectively.
- An ability to Identify proactive solutions to troubleshoot and eliminate issues, with the ability to manage priorities and targets and seek continous improvements using your own initiaive.
- Knowledge of Microsoft Power Platforms such as Powerapps, Powerautomate or Microsoft Dynamics would be advantageous
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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