Match score not available

Business Analyst - Product & Portfolio Delivery – Call Center

Remote: 
Full Remote
Salary: 
115 - 134K yearly
Experience: 
Senior (5-10 years)

Offer summary

Qualifications:

Bachelor’s degree, 5+ years of experience in vendor integration and SaaS implementations, 2+ years of experience with Call Centers and Call Center applications, Expertise in preparing business requirement documents and functional specifications.

Key responsabilities:

  • Gather requirements, document designs and workflows
  • Conduct testing on integration projects and manage initiatives

Quantix, Inc. logo
Quantix, Inc. https://www.quantixinc.com
51 - 200 Employees
See all jobs

Job description

Title:  Business Analyst - Product & Portfolio Delivery – Call Center
Location:  Remote (but Long Island/near Westbury NY preferred)
Type:  Contract
Duration:  12 months
Time Zone:  EST
Laptop:  Provided
Rate: $60-70/hr

 
Job Description:  The ideal candidate is an experienced Business Analyst with experience implementing cloud based Call Center applications.  This Business Analyst should have 4+ years of working with 3rd party vendors and can effectively gather requirements, document designs, workflows and conduct testing on integration projects.  They are skilled in managing initiatives from start to finish, interfacing with vendors and internal SMEs and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance.
 
Skills and Qualifications
  • Bachelor’s degree.
  • 5+ years experience with a focus vendor integration and SaaS implementations
  • 2+ years of experience with Call Centers and Call Center applications
  • Expertise and experience in preparing High Level requirements, UseCases, Business Requirement Documents, Functional specifications, Test strategy & cases and Traceability matrix
  • Proven ability to map business process and workflows, conducting gap analysis and documenting requirements, ensuring requirements are developed and tested
  • Proficient with Word, Excel, and PowerPoint, Visio
  • Knowledge of BA/ MS project Tools,  JIRA, MS Project, Excel, Visio
Desired:
  • Bachelor's degree or equivalent experience.  BA Certifications and or PMP
  • Genesys Cloud Call Center experience highly preferred
  • Located on Long Island/near Westbury NY

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication

Business Analyst Related jobs