Job description

This is a remote position.

Make Good Things Happen for Other People
Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
Building relationships with clients and actively capitalizing on Referral Lead cultivation
Customer support over the phone, email or text
Email management and follow-up with calls/ emails for the missing information and documentation
Use insurance carrier’s platform & technology timely and accurately

Requirements

Must speak and write the Romanian language fluently
Comprehension of the English language is a must (written/verbal)
Must pass background check
Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
PC Skills including MS Office are required; having a technology-oriented attitude is a must
Higher education is a plus
Proactive team member, effective collaborator and proactive mindset is a must
Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines

Benefits

1. You can Work from Home or from office in North Royalton, OH

2. We offer a competitive pay scale. Base + bonuses

3. 401K Match

4. You will have career growth opportunities with International Insurance Group

5. You will become a licensed professional working in the insurance field, in one of the largest industries in the United States

6. Paid extensive Training & Mentorship Program

7. Medical, Dental, Vision Insurance (shared cost)

8. Paid Vacation Time, Federal Holidays and paid Bereavement time
9. You will be a part of a well-established, 75 employee agency which ranks* in the top 1% of agencies for great customer experience
10.You will have a voice. We consistently invite our staff to provide feedback about their work experience.
11.You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking

Who We Are:

We strive to operate with integrity and trust in all we do. You will be part of a work-family environment, driven by our Core Values of Integrity, Impact & Grit
Our long-term goal is to become a 1,000 Soul Company, serving 25 different language groups throughout the United States.
Our purpose is to help protect our client`s American dream
We strive to honor God and be respectful of each other, our customers, and other stakeholders