Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.Job Description
Job Summary
Responsible for the support of Marketing-related projects and platforms and the implementation of marketing activity across departments within the organization. Supports development and implementation of digital, email and direct marketing programs. Works with moderate guidance in own area of knowledge.
Job Description
Grow your marketing career with us, in an exciting industry that is crafting the future. Media, entertainment, and advertising companies partner with Comcast Technology Solutions to deliver their creative vision to every screen, everywhere, all the time. Join us! Our small-but-mighty CTS Shared Service Marketing team brings the experience to life.
As our Senior Marketing Operations Specialist, you will use your analytical mind creatively to help further initiatives for the marketing department. In addition, you’ll contribute to, and implement, both internal and external campaigns driving impact for Comcast Technology Solutions and its services. As in most job descriptions, you will be tasked with “other duties as assigned” which can mean anything from email communications to leading a new marketing initiative. If you’re looking to further your marketing skillset, take on new challenges, and make an impact, let’s explore a future together.
Core Responsibilities
Works independently and collaboratively with internal teams and outside vendors to further department projects and initiatives.
Owns marketing automation platform, including management and integration into CRM system. Salesforce and Pardot / Account Engagement experience a plus.
Owns and manages our events platform and connection with CRM and marketing automation, including set up, training, and communications.
Owns and manages our webinar platform, including set up, tracking, and integration with our CRM platform.
Helps drive our customer satisfaction surveys in market and coordinate follow up action plans.
Drives Intent Program to share actionable insights with our businesses/stakeholders.
Builds and distributes regular reports to measure success of marketing programs and platforms.
Project management and cross-functional team support as needed
Opportunity to segment and build better user experiences for prospects and customers and utilize creative ways to personalize our digital content to reach industry benchmarks.
Opportunity to build skillset in budget tracking for ongoing Marketing budget management.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Required Skills:
5-7 years relevant Marketing experience
Excellent communication skills
Experience with Marketing automation platform(s), Pardot / Account Engagement preferred
Experience with CRM platform(s), Salesforce preferred
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Skills
Customer Relationship Management (CRM), Marketing, Marketing Automation PlatformsCompensation
National Pay Range: $53,547.46 USD-$125,501.85 USDComcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relative Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
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