Technical Solutions Manager (Infrastructure Delivery Architect)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Position: Technical Solutions Manager (Infrastructure Delivery Architect) (Non-Union)

Division: Technology & Architecture

Manager:  Daphne Morris

Location:  Multiple Locations (Corporate)

The Technical Solutions Manager (Infrastructure Delivery Architect) works closely with our customers and internal stakeholders to define plans, strategies and architectures for the installation, operation, migration and management of complex information systems.

The Technical Solutions Manager (Infrastructure Delivery Architect) gathers and analyzes customer I/T (Information Technology) needs, translates these needs into requirements for specific systems management processes, products, and services, and may lead or advise the teams which install, operate and maintain the I/T system. This includes working with customers to identify functional and non-functional requirements, and subsequently working with and leading others in the evaluation of options and identification, justification and design of the customer’s solution. 

The position is responsible for the overall solution related to quality, performance, availability, scalability and integrity, ensuring solution usability. The Technical Solutions Manager (Infrastructure Delivery Architect) reports directly to the Manager, Delivery Architecture and interfaces with all affected stakeholders both internal and external to ISM in a matrix environment.

NOTE: the preferred work location for this position is Regina, Saskatchewan; however, the work location will be dependent upon the location of the successful candidate.

Responsibilities:

• Act as an integrator between business and technical teams to assess application and system performance and provide recommendations on infrastructure, and where required, the installed applications

• Advise on the characteristics and considerations associated with systems management and operations architectures

• Architect and design solutions, including infrastructure and network

• Assess current systems management practices

• Perform service level agreement negotiation and documentation

• Own non-functional requirement process and build appropriate templates and guidelines

• Assess application and system performance and provide recommendations for both applications and infrastructure

• Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed

• Provide thought leadership and project advisory services to customers on a billable basis

• Arrange for the delivery capability (people, skills, tools) to effectively deliver technical services to both internal stakeholders and ISM customers

• Work with other ISM departments to leverage knowledge, tools, and training to optimize solution delivery, quality and costs

• Provide leadership, guidance and training of technical solution staff, so that business objectives and customers’ requirements are met

• Participate in overall technical solution/services planning and objective setting for both internal and external customers

• Regularly attend or run customer meetings for reviewing technical requirements, solutions and issues relating to the delivery of both customer and internal projects

• Participate in, and/or be responsible for the collection, creation, protection, and reuse of intellectual capital

• Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges

• Lead demos, project workshops, requirements gathering sessions and other project delivery activities

• Work with and lead diverse teams across regions, with different skill sets, expertise and experience levels

• Elicit requirements and non-functional requirements from customers using a variety of methods including interviews and workshops

• Apply and follow an architectural methodology

Who You Are

Qualifications:

• Post secondary education in a related discipline, or an equivalent combination of education and experience

• Certified in Architecture – Open Group Certified; TOGAF 9 or higher

• Microsoft Certified Azure Solution Architect Expert or AWS Certified Solutions Architect – Professional, or Oracle Cloud Infrastructure

• 7+ years of IT experience in various delivery roles including Infrastructure design, Infrastructure Support Services, and cloud Architecture

• 3+ years working as a Technical Architect

• Deep enterprise technical knowledge demonstrated by industry and product certifications or related experience in fields such as enterprise architecture, VMware, Nutanix or other hyperconverged infrastructure, or cloud infrastructure and computing

• Wide knowledge of a selection of IT delivery methodologies (ITIL, TOGAF, RUP, Zachman, PMP)

• Experience leading demos, project workshops, and requirements gathering sessions

• Experience working with and leading diverse teams

• Strong communication skills: verbal, written and interpersonal

• Strong analytical skills and ability to communicate complex ideas

Key Skills & Abilities:

• Knowledge of cloud infrastructure implementations, Disaster recovery utilizing cloud infrastructure, D365 and Power platform application implementations considered an asset

• Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan

• Experience developing business relationships as well as managing and maintaining customer relationships

• Experience developing architectural artifacts, including context diagrams, logical operational models, physical operational models, architecture on a page and architecture decision requests

• Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty

• Demonstrated ability to recognize complex problems related to proposed solution or new solution development 

• Demonstrated ability to identify technical risks and identify mitigation options

• Ability to determine customer requirements and service delivery options

• Demonstrated ability to work successfully in a team environment, as well as independently

• Demonstrated leadership, supervisory and organizational skills

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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