Summer Internship – Customer Experience (Summer 2025

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Summer 2025 Work Term

Term Length: 4 months

Term Start: May 5, 2025

Term End: August 22, 2025

Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office.

Term: May 5 - August 22, 2025 (4 months) Location: 243 Consumers Road, Hybrid (4 days office, 1 day remote) Department: Customer Experience, National Operations

About Us

Shoppers Drug Mart, with over 1,300 locally owned stores across Canada, is revolutionizing health and wellness retail. As part of Loblaw, we're committed to helping Canadians Live Life Well® through innovative health solutions and exceptional customer experiences.

Position Overview

The Customer Experience Intern will report to the Senior Director of Customer Experience and Strategic Projects, focusing on enhancing customer-centric initiatives across pharmacy, front-store, and beauty departments. This role combines data analysis with practical implementation to drive meaningful improvements in customer experience.

Key Responsibilities

· Develop and enhance customer-centric training materials based on data-driven insights

· Collaborate with cross-functional teams to analyze customer needs and tailor service programs

· Work with multifunctional stakeholders to better understand customers and communities to identify opportunities, plan for growth, and tailor services and programs offered.

·Lead end-to-end complex projects with varying ambiguity levels with unstructured problems

· Create and deliver impactful presentations to leadership teams

· Transform analytical insights into actionable store-level improvements

Required Qualifications

· Currently completing third year of university

· Advanced proficiency in Microsoft Excel and PowerPoint

· Strong analytical and problem-solving capabilities

· Excellent project management and organizational skills

· Outstanding written and verbal communication abilities

· Demonstrated ability to work independently in fast-paced environments

· Retail experience preferred, knowledge of pharmacy and beauty industries an asset

What We Offer

· Hands-on experience with an award-winning national brand

· Exposure to multiple retail departments

· Mentorship from senior leadership

· Experience in strategic project management

· Opportunity to impact customer experience initiatives

Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.