Lead Customer Service Representative at T3 Services Group

T3 Services Group: Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. Are you ready to transform the trades? Apply today!

The Good Stuff:

• $22-25/hr
• Work from home!
• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time
• Company provided laptop, monitor, and headset.
• Schedule includes working weekends and having 2 weekdays off. Shift is starting between 11am-1pm CT. (Swing shift)

Job Duties:

• Support CSR team to achieve call excellence
• Support leadership with admin duties as needed
• Work in Service Titan for all appointment booking requests
• Facilitate customer issues
• Assist with invoice breakdowns
• Assist with Dispatch as needed
• Customer service-oriented, but with strong sales acumen
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Be professional and establish customer rapport, encouraging repeat business
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer databases with complete and accurate information.
• Must have the ability to multitask and work on multiple projects simultaneously.
• Coach and develop employees based on deficiencies and provide action plans to improve CSR’s overall call performance and meet departmental goals.
• All other duties as assigned

What you need:

• HS Diploma or GED
• 3+ year of customer service experience in a phone based role
• Experience working in the home services industry preferred
• Multitask by completing phone and computer work simultaneously
• Capability to type at least 40 WPM
• Proficiency with Microsoft Office or Google Suite
• Clear, kind, and energetic phone presence
• Ability to work fast paced and remain organized
• Must be a U.S. Resident