Housing Consultant

We are looking for a Housing Consultant  to join our On Demand, Account Management team, based anywhere in the US. As a Housing Consultant, you will be responsible for the development of relationships with your assigned customer portfolios by proactively assessing their housing needs and sourcing the best possible options matching the requirements. This requires an ability to identify decision-makers in your client portfolio, build rapport and trust-based relationships through high-touch communication, locate housing quotes through utilization of our systems paired with online research, and negotiate strategic pricing with properties. 

Your success will be based on the ability to act as a liaison between clients and property management leasing agents, and managing conflicting deadlines to ensure the timely and successful delivery of housing quotes. While building relationships with clients and properties is key, there is a strong focus on attention to detail and time management which are crucial in this role. Our Housing Consultants are able to see the big picture in how we can support our clients’ current and future needs while also zooming in to ensure the best experience with each individual housing request. 

The ideal candidate is results-driven, a strong communicator, and a self-starter who is passionate about sales operations and joining a fast-growing sales organization.

What you will mostly focus on:

• Build and maintain long-lasting, trust-based relationships with clients and property staff.
• Evaluate clients’ housing requests to identify core client requirements and perform preliminary research regarding the desired housing market.
• Educate clients on submitting housing requests through our self-service portal and schedule follow-up calls as necessary to gather additional information on client needs.
• Utilize time management to manage a pipeline of housing requests and convert orders at a high close rate.
• Contact available housing providers found through our internal housing database, vacation rentals, local property management companies, real estate agents, apartment communities and online databases.
• Identify strategic growth initiatives with properties and coordinate with account executives to drive business.
• Gather all the necessary unit and community details that pertain to the rental to input into the client portal.
• Negotiate favorable terms and fees with the property point of contact.
• Compose unit pricing by utilizing outlined guidelines and market information.
• Send quotes promptly and accurately to customers while also providing selling points and details about your search that can help them make the right decision.
• Follow up with clients in your book of business on quotes and their future needs.
• Drive return business through providing exceptional customer service throughout the reservation process, including introducing clients and properties to employees helping with later stages of the stay.
• Use your knowledge of the clients’ needs to collaborate cross-functionally with support teams to ensure a seamless handoff. 
• Continually look for sales opportunities within your client portfolio by identifying decision-makers, understanding future needs, and establishing execution plans with your Sales Manager. 
• Participate in Quarterly Business Reviews with your Sales Manager to understand client priorities and needs. 
• As directed by your Sales Manager, utilize internal tools to identify trends in customer account usage to build future sales pipelines and grow opportunities within your portfolio.

Essential Functions:

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

• 1+ years of recent experience in account management or sales.
• Excellent verbal, written, and presentation skills.
• Strong organizational and time management abilities to manage conflicting deadlines.
• Knowledge of Salesforce, or similar CRM. 
• Proficiency in Google Workspace.
• Strong negotiating and relationship-building skills.
• Experience in hospitality or relocation a plus

* This job description is not intended to be an exhaustive list of all duties.  Employee may perform other related duties as assigned.

Your benefits:

• Competitive compensation & annual bonus
• Blueground Stock Option Plan
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Flexible work environment & employee mobility opportunities through our Blueground Nomads program
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!

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