Client Coding Project Manager (CCPM)

As a Client Coding Project Manager, you will plan, forecast, and manage client-facing coding projects. You will work directly with Customer Success Managers to ensure successful implementation, coding, and result delivery of client projects. Additionally, you will oversee the coding phase of client projects and ensure all parties remain on track with project requirements, deadlines, and schedules.

You will:

• Partner with Customer Success Managers to ensure successful implementation, coding, and result delivery of client projects, including creating and delivering content to clients describing Apixio’s products, how to effectively use Apixio’s coding and management tools, and ensuring alignment on coding quality.
• Oversee the coding phase of client projects to ensure that all parties are on track with project requirements, deadlines, and schedules.
• Respond to client needs and proactively identify and resolve coding issues that impact project success metrics.
• Prepare and deliver timely project performance reports by gathering, analyzing, and summarizing relevant information.
• Ensure project deliverables adhere to quality standards.
• Establish effective project communication plans (to coding staff, coding vendors, and clients) and ensure their execution.
• Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinate the development of user manuals, coder training materials, and other documents as needed.
• Manage client satisfaction within the project period.
• Conduct post-project evaluation and identify successful and unsuccessful project elements.
• Ensure effective use of project resources (staffing, budget).
• Define project productivity and accuracy benchmarks and ensure coding teams deliver on them through collaboration with those responsible for coder performance management.
• Drive quality assurance and performance improvement activities for coding projects.
• Partner with peers in other departments to achieve company goals, develop a mutual understanding of roles, and foster a positive work environment.
• Keep up to date with current coding policies for ICD-10, Medicare Advantage, HHS (ACA), and other markets.
• Provide guidance and make strategic recommendations to help clients understand the shifts and trends happening in the risk adjustment coding space.

What you will bring to the table:

• Minimum Associate’s degree, preferably in a healthcare-related field.
• Bachelor’s degree preferred, preferably in a healthcare-related field.
• Minimum 8 years of coding experience.
• Minimum 5 years managing coders in an outpatient or inpatient setting.
• Current CCS, CRC, or CPC required.
• Previous Medicare Advantage Risk Adjustment, CDI, Medicaid, Commercial RA, and HEDIS experience.
• Familiarity with HIPAA patient privacy requirements.
• Excellent communication and organizational skills.
• Keen attention to detail.
• Advanced problem-solving skills.
• Proficient in Microsoft Office and G-Suite applications. Excel skills are a must.