Operations Manager - Maternity Cover

Are you passionate about maintaining high-quality standards and delivering exceptional customer experiences? Do you have a background in auditing, compliance, and quality assurance? Logistics UK is looking for an Operations Manager to support our auditing team and uphold the highest industry standards during this maternity cover period (1 year fixed term).

Why Join Logistics UK?

At Logistics UK, we take pride in ensuring compliance and quality assurance across the transport and logistics sector. As an Operations Manager, you will play a key role in maintaining auditing standards, supporting our associates, and continuously improving our audit portfolio. If you thrive in a dynamic environment where your expertise makes a real impact, this is the role for you!

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Operational Support: Assist the Head of Tacho and Audits & Standards in delivering high-quality audits and standards.
• Team Leadership: Motivate and coach the team to achieve departmental targets and align with Logistics UK’s strategy.
• Customer-Centric Development: Understand customer needs to develop and refine the audit portfolio for various sectors.
• Quality Assurance: Ensure consistent and high-standard delivery of audits, maintaining all Quality Management System (QMS) requirements.
• Product Development: Lead the development and implementation of new and existing compliance products.
• Audit Reporting: Ensure all audit reports are submitted within agreed SLAs.
• Process Improvement: Evaluate and refine departmental policies, processes, and procedures for optimal efficiency.
• KPI Management: Assist in producing departmental KPIs, including utilisation metrics.
• Standard Compliance: Operate within Logistics UK’s defined audit standards while upholding core values: Excellence, Dynamism, Togetherness, Reputation.

Requirements

• Preferred Qualifications: Transport Manager Certificate of Professional Competence in Road Haulage and/or Passenger Transport (not essential).
• Audit Experience: Prior experience in industry-relevant auditing.
• Standards Knowledge: Understanding of ISO9001, DVSA Earned Recognition, and QA standards (preferred).
• Quality Monitoring: Experience in working with a quality monitoring framework.
• Communication Skills: Strong written, verbal, and presentation abilities.
• Leadership: Excellent influencing and team management skills.
• Organisational Skills: Ability to handle multiple projects efficiently.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind