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Customer Support Specialist

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Previous customer support experience, Strong written and verbal communication skills, Detail-oriented problem-solving approach, Comfortable working in virtual environment.

Key responsabilities:

  • Manage support requests via multiple platforms
  • Guide clients through software navigation

SuperStaff logo
SuperStaff SME https://www.superstaff.com/
201 - 500 Employees
About SuperStaff
SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service. WHAT MAKES US DIFFERENT SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.
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Job description

The Customer Support Specialist will provide technical assistance and product guidance to our commercial real estate investment clients. This role supports our software platforms including Commercial Investor Pro (CIP) and Commercial Deal Finder (CDF).

Core Responsibilities:

  • Manage support requests via GoHighLevel queue, email, and Skool.com platform
  • Guide clients through software login and navigation
  • Handle technical support escalations via phone or zoom when needed
  • Document common issues and solutions
  • Maintain high customer satisfaction standards

Requirements

Required Qualifications:

  • Previous customer support experience
  • Strong written and verbal communication skills
  • Ability to learn and explain technical concepts
  • Detail-oriented problem-solving approach
  • Must be a pro-active individual and willing to problem solve on the job
  • Professional demeanor with high-value clients
  • Comfortable working in virtual environment
  • Reliable internet connection for remote work

Preferred Qualifications:

  • Experience with GoHighLevel platform
  • Experience with ClickUp

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Night Differential
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Work-from-home with 1 month onsite training

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Support EngineeringCommercial FinanceClickUp (Software)

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Professionalism
  • Detail Oriented
  • Proactivity
Are you interested?

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