PXSO Pharmacy Technician I

Description

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated 
• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed 
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound 
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills 
• Utilize electronic medical record platform to send requests and updates to field care teams 
• Document clear and precise information into applicable electronic platforms 
• Capture and document all patient requests prior to ending the call 
• Monitor the CareReq queue to ensure the completion of any open requisitions 
• Arrange transportation for center visits 
• Schedule off-cadence or requested patient appointments 
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns
• Execute prescription requests according to up-to-date process standards and policies 
• Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics
• Responsible for maintaining licensure and certification 
• Complete all Continuing Education expectations 
• Other duties as assigned

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction-free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
• https://www.oakstreethealth.com/locations 
• Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
• Ability to participate in classroom-style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

• A minimum tenure of 6 months in the Pharmacy Technician I role
• Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
• Demonstration of a strong desire to learn and grow in their role 
• Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:
• Average Calls per Hour
• Average Handle Time
• Average Unavailable Time
• Quality Metrics 
• Demonstrate proven reliability and satisfactory attendance

• Minimum 1 year of retail pharmacy experience required
• Active Pharmacy Technician License in the state of residence 
• Certified Pharmacy Technician (CPhT) certification required 
• High school diploma or equivalent required 
• Bilingual Spanish preferred, medical Spanish a plus 
• Strong working knowledge of MS Office and Google Suite preferred 
• Ability to execute daily responsibilities with minimal supervision 
• Demonstrated ability to deliver high-quality customer service 
• Deliver confident and professional service to Oak Street Health patients and internal partners 
• US work authorization 
• Someone who embodies being “Oaky” 

• Radiating positive energy 
• Assuming good intentions 
• Creating an unmatched patient experience 
• Driving clinical excellence 
• Taking ownership and delivering results 
• Being relentlessly determined 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients 
• Paid vacation, sick time, and investment/retirement 401K match options Health insurance, vision, and dental benefits 
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments 
• Opportunities for high levels of responsibility and rapid advancement
• Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter