IT Support Specialist - SL00101

Job Title: IT Support Specialist
Location: Remote (CST Time Zone)
Salary Range: up to 1800 USD

Work Schedule: Monday - Friday, 8:30 AM to 6:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

A growing dental practice that requires dedicated IT support to manage daily technical issues, assist with third-party vendor coordination, and support cloud-hosted software.

Position Overview:

We are seeking a dedicated IT Support Specialist to provide technical assistance and troubleshooting for a range of issues, including software, printers, cloud applications, and third-party vendor support. The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and the ability to work efficiently with team members in a remote setting.

This role is ideal for someone who enjoys providing hands-on technical support, managing support tickets, and working closely with IT teams to learn and maintain software and system configurations.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide daily technical support for a variety of issues, including hardware, software, network connectivity, and printers.
• Work with third-party vendors to resolve software-specific issues and support ticket escalations.
• Assist in setting up and managing cloud-hosted software applications.

IT Systems & Infrastructure:

• Collaborate with the IT team to learn and maintain the companys software and system configurations.
• Ensure all IT requests are documented, tracked, and resolved in a timely manner.
• Conduct basic system diagnostics and perform routine maintenance as needed.

Communication & Team Collaboration:

• Effectively communicate with team members to understand and resolve technical issues.
• Document troubleshooting steps and IT procedures for future reference.
• Provide regular updates to management on the status of IT support tickets and recurring technical issues.

Skills & Qualifications:

Required:

• Experience in IT support, helpdesk, or technical troubleshooting roles.
• Strong problem-solving skills and ability to diagnose technical issues effectively.
• Ability to communicate complex technical information to non-technical users.
• Proficiency in managing support tickets and working with third-party vendors.
• Proficiency with cloud-hosted management software.
• Must be able to work CST hours and ensure efficient communication with team members.

Nice-to-Haves:

• Experience with Microsoft Azure.
• Familiarity with Hamachi VPN and Imaging Software (XDR, Sota).
• Experience working with Practice Management Software (Open Dental).
• Prior experience supporting cloud-hosted software applications.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Note: Joining the talent pool does not guarantee an immediate job offer but ensures your profile is considered for the future openings.