XTN-7689485 | RENEWALS SPECIALIST

The Renewals Specialist is responsible for effectively tracking and executing contract renewals, as well as handling customer-facing quotes. This person will work closely with our Account Managers, Accounts Receivables, Operations, and Customer Success Managers to ensure proper notification and invoicing through trigger-based outreach and to protect existing revenues by proactively gathering contract details and renewal information for existing customers. Our business is a fast-paced environment with multiple projects happening simultaneously. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others. This position involves a high level of client interaction via electronic outreach, responding to emails and chats in a timely manner, as well as participating in cross-functional meetings.

To be successful in this role you must enjoy working with clients, have a background in renewals, have a strong client focus, exhibit the right communication skills, and is able to consult effectively with different internal teams.

Skills and Abilities

• Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios.
• Ability to work independently demonstrated excellent interpersonal, analytical, and communication skills with the ability to communicate complex renewal issues in an easy-to-understand manner.
• Proven experience of being persuasive, influential, and professional on the phone.
• Strong and self-confident communicator comfortable speaking with Director Level and C-Level contacts
• Strong customer orientation
• Strong interest in and aptitude for learning and using technology to solve problems
• Strong and effective communication, presentation, organizational, analytical, and multitasking skills
• Detailed-oriented and thorough
• Ability to effectively collaborate with a variety of audiences
• Customer satisfaction and problem-solving skills are essential.
• Desire to learn the industry and grow within the company

Work from home
Health Insurance/HMO 
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

• Generates & maximizes repeat ARR by proactively contacting existing customers with expiring services and demonstrating value realization, decreasing discounts, renegotiating and overcoming objections
• Works closely with the Account Manager to strategize on renewals and expansion to avoid conflicts and create a frictionless renewal experience for the customer
• Works cross-functionally to Identify, propose, and execute process improvements that result in a frictionless renewal experience for the customer
• Optimizes on-time renewal rate and process efficiency
• Presents customers with renewal pricing and terms in accordance with standard procedures
• Accurately processes customer transactions, including quotes and legal documents, and post them into the accurate systems
• Tracks activity and develops analytics that allow leadership to obtain real-time (or near real-time) intelligence on renewals
• Manages and forecasts the renewal pipeline & forecast

• At least two or more years of combined industry experience at a SaaS or PaaS company in at least one of the following areas: Customer/Contract

• Renewals, Customer Success, Account Management, Business or Sales Development, or Accounts Receivable

• Experience discussing and documenting business requirements

• Experience working in a fast-paced environment with the ability to manage multiple concurrent projects.

• Experience with Salesforce and DealHub is preferred.

• Experience in a startup environment is highly desired 

As previously mentioned