Software Development Engineer in Test II

About Us
We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more.  We are seeking an experienced individual in Software Development in Test that can help us to continue to grow with and inspire our product. If the profile below sounds like you - let’s talk!

What You'll Do
As a Software Development Engineer in Test II at Dental Intelligence, you will play a key role in ensuring the overall quality of the product by creating and reviewing test cases, developing comprehensive end-to-end test plans, and identifying potential gaps and edge cases. You will collaborate closely with internal and external stakeholders, mentor junior team members, and contribute to the automation roadmap. With a strong understanding of customer needs and product functionality, you will actively participate in agile team processes, provide technical expertise, and maintain a high standard of operational excellence. You will also demonstrate a strong work ethic, embrace a growth mindset, and act as a trusted resource for the team.

Role Specifics & Key Responsibilities:

1. Ownership of Customer Experience

• Test Case Creation & Reviews: Ensure thorough test case creation and review processes to prevent production bugs and issues.
• Product Quality Responsibility: Oversee the overall quality of the product across multiple features, ensuring a seamless and reliable customer experience.
• Customer Knowledge: Possess a moderate understanding of customer needs and pain points, using that knowledge to improve product quality.
• Strategic Focus: Act with a strategic focus, positively influencing the direction of at least one scrum team, with impact beyond the immediate team.
• Team Participation: Actively engage in team meetings, including Backlog Grooming, User Story Creation, Standups, and other meetings as necessary.
• Test Planning: Think about and implement effective end-to-end (E2E) test plans for features that span across multiple domains, teams, and products.

2. Collaboration & Leadership

• Mentorship: Provide technical guidance and mentoring to junior team members, leading by example.
• Stakeholder Collaboration: Work closely with internal and external stakeholders such as Product, Engineering, Support, Systems, and other teams to build productive working relationships.
• Automation Roadmap: Contribute to the implementation of the technical and automation roadmap.
• Cross-team Collaboration: Collaborate effectively with peers, leads, and other teams on different domains or product areas.
• Mentoring Associate Engineers: Lead and mentor Associate QA I Engineers, setting a positive example and fostering team growth.

3. Technical & Product Expertise

• Test Data Creation: Have a solid understanding of how to create and utilize test data for effective testing.
• Technical Documentation: Possess strong technical documentation skills. Read and understand existing documentation, and create new documentation to help the team.
• Product Understanding: Display good technical understanding of DI products and their architecture, contributing to product quality with attention to detail.

4. Operational & Functional Excellence

• Test Strategy & Design: Contribute to the creation of Test Cases, Test Plans, Test Strategies, and Automation Architecture & Design.
• Stakeholder Alignment: Align with engineering and product stakeholders to ensure tests and strategies meet the product’s goals.
• Advanced Product Understanding: Gain an advanced understanding of the product being tested, identifying gaps and edge cases to improve quality.
• Tools & Flow Knowledge: Be knowledgeable in using PMS sync/bridge tools and understand the product management system (PMS) flow.
• Urgency & Productivity: Demonstrate a strong sense of urgency and prioritize tasks effectively to meet team goals and deadlines.

5. Work Ethic & Mindset

• Commitment to Timely Delivery: Maintain a strong work ethic by consistently meeting deadlines and ensuring timely delivery of tasks.
• Team Contribution: Take the initiative to support and help team members, especially in areas outside of the QA focus, contributing to team success.
• Growth Mindset: Embrace a mindset focused on personal career growth and improving team productivity.
• Reliability: Be a go-to person for expertise within the team and product areas, contributing to the overall success of the organization.
• Core Values: Demonstrate and uphold the core values of Dental Intelligence in all aspects of work and collaboration.

What You Need to Get the Job Done

• Relevant Bachelor's Degree or commensurate experience
• 3 years of related experience
• 2+ years of project/client engagement/ customer facing experience 
• Experience creating test strategies, test plans, and test cases, leading test case reviews and code reviews, acceptance & regression testing, automation design and implementation, configuring tests in CI/CD
• Postman or similar experience, Playwright or a similar automation framework experience
• Dental Intelligence product experience a plus
• ISQTB or a similar certification is a plus