Senior Manager, National Placements

Position: Senior Manager, National Placements

Reports to: Director, High School Exchange USA

Department: Academic Exchanges

Location: U.S.-based remote (see location requirements below)

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:   

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change! 
• You will receive a competitive total rewards package (only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: 
  • Paid time off and Parental leave 
  • Gym Reimbursement Program 
  • Employee Assistance Program 
  • Short-term & Long-term Disability 
  • 6 floating Fridays (based on our eligibility rules) 
  • CIEE Study Abroad and TEFL Program discounts 
  • 403(b) Retirement Plan with employer contribution 
  • Insurance Coverage (life, travel, medical, dental, and vision)  
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) 
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) 
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place. 

Who you are:

We are seeking a results-driven leader to guide our Regional Placement Managers in achieving sales goals and ensuring high-quality student placements. This role requires developing strategies to drive revenue growth, analyzing performance data, and optimizing processes to improve efficiency. The ideal candidate will effectively manage cross-departmental relationships, track key metrics, and provide regular updates to senior management.

What you’ll do:

• Lead, motivate, and manage the Regional Placement Managers to achieve individual and team sales goals and ensure high-quality and timely student placements.
• Develop and execute effective strategies to achieve revenue targets and expand market share.
• Analyze sales data and market trends to identify opportunities for growth and adjust strategies accordingly.
• Create and oversee sales plans, targets, and forecasts to ensure alignment with organizational objectives.
• Monitor and analyze team performance metrics to track progress and identify areas for improvement.
• Identify and implement improvements to placement processes, tools, and methodologies to enhance efficiency and effectiveness.
• Ensure the placement team adheres to best practices and company policies.
• Develop and execute strategies to capture new market segments and drive business growth.
• Identify areas for process improvement within program support functions and implement best practices to enhance efficiency and effectiveness.
• Serve as the primary point of contact between the Placement team and other departments or external stakeholders.
• Track and analyze key performance metrics related to program support activities, preparing reports and dashboards as needed, including forecasts, pipeline status, and performance against targets.
• Provide regular updates to senior management on team performance, program outcomes, and any issues or challenges that arise.
• Address and resolve any issues or conflicts that arise within the team or related to placement activities.
• Maintain accurate and up-to-date documentation related to program support processes, procedures, and standards.

What you’ll bring:

The ideal candidate will possess:

• Bachelor’s degree in Business, Education, or international equivalent.
• 5+ years of experience in a leadership role, ideally within student placement, sales, or program management.
• Proven track record of driving sales growth and achieving revenue targets in a similar setting.
• Strong analytical skills with experience in data analysis, sales forecasting, and performance metrics tracking.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external stakeholders.
• Experience in process improvement and optimizing operational efficiency.
• Ability to resolve conflicts, address team challenges, and maintain a positive work environment.
• Familiarity with CRM software and performance tracking tools.