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Inbound Lead Screening Specialist (ZR_19847_JOB)

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Australia

Offer summary

Qualifications:

Experience in call center or telesales., Strong verbal communication skills., Basic understanding of health insurance products., Proficiency in CRM systems..

Key responsabilities:

Conduct pre-screening calls with potential leads.
Evaluate lead quality and transfer to sales agents.

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Schedule:

Total hours: 40 hours per week or 8 hours per day
Monday - Friday
9:00 AM - 6:00 PM New Jersey time (or 10:00 PM - 7:00 AM Manila time)
With 1 hour unpaid break in between

Client location or time zone: New Jersey, USA - EST

Company/client overview:

The client operates an insurance agency with a call center environment. They focus on selling Medicare Advantage policies. Their current process involves insurance agents taking inbound calls directly from potential customers who have seen ads on platforms like Facebook or television.

Job Overview:

We’re seeking a motivated and articulate Lead Screening Specialist to join our high-energy sales team. In this pivotal role, you’ll be the first point of contact for potential customers interested in Medicare Advantage policies. Your mission will be to conduct brief yet impactful pre-screening calls, asking targeted questions to assess lead quality and ensure we’re connecting the right customers with our expert insurance agents. This position offers an exciting opportunity to sharpen your sales skills, gain valuable experience in the booming health insurance industry, and play a crucial role in driving our company’s growth and success.

Responsibilities:

Conduct swift and effective 1-2 minute pre-screening calls with inbound leads while maintaining a friendly and professional demeanor.
Master a set of five key qualifying questions, adapting your approach to gather maximum information in minimal time.
Evaluate lead quality based on responses, making quick decisions on lead qualification.
Transfer qualified leads to sales agents in real time, ensuring a seamless customer experience.
Maintain accurate records of all screening activities, supporting a data-driven approach to sales optimization.
Collaborate closely with the sales team to continuously refine and improve the lead screening process.
Stay informed about the latest developments in Medicare Advantage policies to ask relevant questions and provide basic information to callers.

Requirements

Previous experience in a call center, telesales, or customer service role, ideally in the insurance or healthcare sector.
Exceptional verbal communication skills with a neutral, easy-to-understand accent.
Basic understanding of health insurance products and a willingness to learn more about Medicare Advantage policies.
Proven ability to thrive in a fast-paced, high-volume call environment.
Strong listening skills and the ability to quickly assess customer needs and potential.
Proficiency in using CRM systems and call center technology, with the ability to learn new software quickly.
Excellent multitasking abilities, capable of navigating multiple systems while maintaining engaging conversations.
Resilience and adaptability, with the ability to sustain energy and enthusiasm throughout the day.
A team-player mindset, eager to contribute ideas and support colleagues in achieving company goals.