Credentialing Client Relationship Manager

SUMMARY

The Credentialing Client Relationship Manager is responsible for engaging and building strong relationships with MSP/clients Credentialing contact to ensure that services related to Credentialing are seamlessly delivered. They are responsible for a variety of deliverable and tasks, such as managing client expectations, monitoring, and managing KPIs, requirements management, issue resolution, leading special projects and boosting the client experience while supporting organizational goals.

** Not a people management position. However, must be able to influence without authority to impact opinions, decisions, and action of others to lead to expected service delivery outcomes.

RESPONSIBILITIES

• Develop a deep understanding of client’s credentialing expectations to gain insights into the scope of service delivery needs and requirements.
• Take accountability for service delivery performance, meeting client expectations and organizational goals.
• Monitoring and managing to client and organizational KPIs and metrics to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Take ownership of escalations and critical incidents, coordinating with resolution parties, and establishing effective communication between internal and external resources
• Ensure that procedures, and methodologies are in place to support outstanding service delivery
• Recommend methods of improvement and seeing that actions are implemented on time for improving service delivery while balancing cost effectiveness and efficiencies
• Provide reports to management on service delivery performance
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Must have ability to support business projects such as job action events (strikes) on weekends, and after hours as needed.
• Works across all companies: Fastaff, USN, Trustaff, and other brands as needed
• Performs additional duties as requested by management

REQUIREMENTS AND EXPERIENCE

• High school diploma or its equivalent
• Experience in a healthcare, staffing, or human resources environment is preferred
• Minimum of two years business to business client service delivery
• Two years of leading project teams and projects
• Effective communication skills, both written and verbal
• Ability to maintain a calm and professional demeanor during high stress situations
• Ability to develop and maintain business relationships
• A disposition to function in a team environment and to maintain confidentiality
• Computer literate with knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to use tact, discretion, and independent judgment to analyze and resolve work problems
• Displays a strong sense of urgency with the ability to self-motivate and remain flexible

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Travel may be required to accommodate client meetings,
• Must have use of sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
• Must have manual dexterity, visual acuity, and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard, and mouse
• Must be able to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

RESERVATION OF RIGHTS

Essential functions contained within this job description are listed above; they are subject to change at any time due to reasonable accommodation or other reasons set forth by management.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws.  This policy applies to all employment practices within our organization.

Compensation Range

Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.