Operations Services Coordinator

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Operations Services Coordinator is primarily responsible for the organization and documentation of the Company Standard Operating Procedures. This role administers the LMS system; moderating LMS issues, troubleshooting errors, and organizing SOP content received from Training Design team into the LMS platform. The Ops Services Coordinator will coordinate project plans and communicate timelines across the Restaurant Excellence Team. They will intake information from restaurants and coordinate projects and timelines based on the feedback. Lastly, the Ops Services Coordinator supports managing updates to NSO planning documentation, tracking issues/resolutions and communicating out updates.

Job Responsibilities and Duties

Moderates and updates LMS content

• Facilitates local administration of LMS site through troubleshooting reported issues

• Tracks, monitors, and reports LMS issues experienced by administrators

• Organizes LMS content received from Training Design team to present to Ops Excellence Team

Catalogues process improvements for SOPs

• Catalogues process documentation within approved templates

• Gathers content for Ops Updates

• Drafts communications related to SOP improvements

Coordinates projects and tasks for Restaurant Excellence Team

• Tracks progress of projects

• Communicates updates

• Acts as communication liaison between Ops Feasibility and Ops Systems teams on SOP processes

Acts as communication liaison between Development and Ops Field team for NSOs

• Facilitates intake of communication from depts out to Field Operators

• Manage updates to NSO planning documents

Knowledge, Skills, Abilities

• Strong computer/technology skills

• Microsoft Office proficiency (in particular: Outlook, Powerpoint, Teams, Word, Excel, OneDrive)

• Project management knowledge

• Adept organizational skills in document management

• Communication (oral and written), presentation and facilitation skills

• Time management, prioritization, and organizational skills

• Ability to solve basic problems independently

• Ability to work positively with other departments and Operations

• Presentation skills

Requirements - Education, Experience, Physical, and Competencies

Education Requirements

High School Diploma or Equivalent

Bachelor's Degree - Preferred

Work Experience

1-3 years

Supervisory Experience

Not Applicable

Related Experience

Project management experience

Content and SOP repository experience

Competencies

Self-Development & Growth

Interpersonal Skills & Empathy

Effective Communication

Knowing the Business

Organization & Delegation

Dealing with Ambiguity

Managing Work + Continuous Improvement

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.