Property Specialst II (Inside)

JOB OBJECTIVE:

Investigate, evaluate, estimate and process property claims primarily by phone or other internal communication channels. 

ESSENTIAL FUNCTIONS: 

• Work in claims operations handling primarily:
  • Personal and commercial losses including structure, contents, ALE, scheduled property and business income losses
  • Contents claims
  • Coverage questions
• Provide customizable claims service to our insureds by appropriately assigning preferred contractors and/or independent adjusters to assist with field work. 
• Review work of all assigned independent adjusters and preferred contractors for quality and timely service.
• Assist resolution specialists with tasks assigned, such as assisting with contents valuation and depreciation holdback. 
• Comply with claims organization’s policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims.
• Must be capable of investigating and closing a minimum average of 70 (85 for primarily contents) elements per month.
• Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request.
• Serve as a member of claims and other company integrated teams as assigned.

OTHER FUNCTIONS: 

• Obtain and maintain all applicable adjusters licensing.
• Must pass the claims adjuster license exam(s) for applicable states within 6 months of being hired.
• Maintain open lines of communication with agents, sales representatives, marketing and underwriting associates.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• This position requires experience as an Encova Insurance inside property specialist or its equivalent in the industry. 
• The internal candidate must have achieved an overall performance rating of at least “Meets Expectations” in the last two annual performance reviews. 
• The candidate must actively demonstrate the skills and abilities listed in the resolution specialist job description and must demonstrate good judgment in making decisions, good communication skills, and excellent people skills including positive, professional working relationships with associates, peers, agents, sales representatives, underwriters, marketing personnel and the public, good negotiation skills, and satisfactory setup and monitoring of all claims.
• The candidate must have a thorough knowledge of claims settlement techniques, Encova’s personal and commercial policy products, current legal decisions affecting claims handling, company procedures, policies and practices.
• A college degree or equivalent in insurance or business is required.
• Continuing insurance education is desired and may be obtained through IIA and/or CPCU or other accredited insurance education provider.

This position has been evaluated in accordance with the Americans with Disabilities Act.  Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.  This description reflects the nature and level of work performed by associates in this position.  It is not an all-inclusive inventory of duties, responsibilities and qualifications required.  It provides an accurate overview of the work and skills needed to perform this position.  Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.