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System Administrator

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Costa Rica

Offer summary

Qualifications:

Bachelor's degree in computer science or IT, 4 to 6 years of system administration experience, Experience with Macs and Windows laptops, Familiarity with MDM solutions, Microsoft and Google workspace.

Key responsabilities:

Support a user base of 250 remote employees
Install and configure software applications
Troubleshoot hardware and software issues
Monitor system performance and document helpdesk tickets

Thoropass Scaleup https://thoropass.com/

51 - 200 Employees

See all jobs

Job description

Working at Thoropass

Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego. Thoropass makes it as easy to do the right thing as it is to check a box.

What We Do

At Thoropass, we’re compliance experts, so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit every year with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors, and partner ecosystem to get and stay compliant over the lifetime of their business. We offer SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and other InfoSec and privacy frameworks.

We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically and we’re poised for continued break-out growth in 2023 and beyond.

Responsibilities:

Support a user base of 250 remote employees in Latam, US, and elsewhere for all things IT.
Install, manage, upgrade, integrate, and configure existing and new software applications, currently just over 200 products
Perform employee onboarding and offboarding procedures, including setup and configuration in both software and hardware
Troubleshoot hardware and software issues in a mostly Apple environment
Monitor system performance and identify anomalous activities
Document helpdesk tickets, support issues, and technical specifications
Compliance related activities such as assigned access reviews, hardware reports, etc.
Coordinate with vendors and evaluate applications as needed
Manage user access to applications and resources
Contract and cost negotiations to renew key applications
Document processes and IT workflows.

Experience/Qualifications:

- Bachelor’s degree in computer science, IT, system admin, or closely related field (or equivalent experience or certifications such as A+, Security+, Network+, others)
- 4 to 6 years of system administration experience or related helpdesk experience
- Experience with Macs and Windows laptops, mobile device management (MDM) solutions, Microsoft, Google workspace, Slack, Jira ticketing, anti-virus solutions, data loss prevention solutions, multi-factor authentication, and single-sign-on solutions
- Strong troubleshooting and communication skills

LATAM Compensation:

Competitive base salary
Exceptional private healthcare
Early equity in a fast-growing company
Hybrid work-from-home model
Unlimited PTO
Home office equipment
Monthly wellness and home Wi-Fi stipend

Equal Opportunity

Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.