Position: Senior Admissions Liaison
Work Environment: Remote or Hybrid Position in Administrative Office (Candidates ideally live in CO, IL, MD, or VA)
Schedule: Full Time - Some shifts will require evening and/or weekends
Compensation: $62,000-75,000 Annual Salary dependent on experience
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- Position is also eligible to participate in the Incentive Compensation Program of up to $25,000 per year which is achieved based on meeting or exceeding specific performance and quality metrics.
- Target annual compensation of $80,000 to $100,000+ per year based on achievement of incentive compensation goals.
About The Role
The Senior Admissions Liaison serves as a key member of our admissions team, supporting individuals and families seeking life-changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Senior Admissions Liaison ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast-paced admissions environment.
Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high-level communication, behavioral health expertise, and a data-driven approach to meet and exceed key performance indicators (KPIs).
Key Responsibilities:
Client Engagement & Admissions Process
- Serve as the first point of contact for individuals and families seeking care.
- Build rapport, assess needs, and provide expert guidance through the admissions journey.
- Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
- Clearly communicate treatment options, financial details, and next steps to prospective clients.
Professional Referral & Business Development Support
- Collaborate with business development and outreach teams to manage incoming referrals.
- Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
- Act as a trusted resource for clinicians, providers, and community partners.
Insurance Verification & Financial Coordination
- Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
- Work closely with billing and finance teams to streamline payment processes.
Performance & Operational Excellence
- Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
- Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
- Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.
Education Requirements:
- A bachelor's degree in marketing and/or behavioral health science is preferred.
Experience Requirements:
- 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
- Strong call center, client engagement, or healthcare sales experience.
- High-level communication, objection-handling, and relationship-building skills.
- Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
- Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
- Typing speed of 50+ WPM while engaging in client conversations.
Other Requirements:
- Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.
The Perks
At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits package to support you in your personal and professional journey. Some of the benefits include:
- A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
- A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
- High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
- A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
- A collaborative and supportive community of therapists and team members: Fostering a positive work environment.
What to Expect: Our Interview Process
Here's an overview of what comes next:
- Application Review: We'll promptly review your application within one business day.
- Discovery Call: Expect a 30–45-minute discovery call with one of our recruiters.
- Onsite Interview: You'll have a 90 minute interview with our Admissions Leadership Team, that will include standard interview questions along with a typing test.
- Offer: If all goes well, you'll receive an offer.
Expected Interview Timeline: The entire process typically takes 1-2 weeks.
Sandstone Care’s Commitment to Diversity, Equity, & Inclusion
At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services.
Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.
