XTN-64EC824 | TECHNICAL PROJECT MANAGER I

Using the industry’s best practices for project management along with working knowledge of the system development life cycle, the Technical Project Manager I plans, directs, and coordinates Information Technology projects to ensure that project goals are accomplished within prescribed time frames. The position is responsible for ensuring project goals and requirements are met on schedule, within budget and are successfully completed. The Technical Project Manager I is tasked with learning established departmental processes and suggesting improvements to current practices. Generally works on internal IT projects, but may handle some projects external to Information Technology as assigned.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
• Miscellaneous allowance
• Loans

Initiation

• Defines project objectives/goals; determines the scope of each project as well as the project charter. 
• Coordinates with key project personnel for requirements, technical analysis, design, and documentation of solutions to meet business requirements and drive technical problem resolution. Planning/Development 
• Develops and coordinates the project plan by identifying project deliverables, milestones, scheduling, and tasks. 
• Uses planning and analytical skills in support of requirements gathering, writing functional specifications, SQL queries and test plan development activities. 
• Helps ensure solution design meets standard architecture considerations and approval to include: Standard database structures, (2) Code standards (3) Common components and reusable programs, (4) Security and Performance levels, (5) System interfaces and dependencies 
• Working with stakeholders and Resource Management, determines staffing requirements and allotment of available resources to each project phase.
• Works with assigned project staff and/or clients to gather and document project requirements. Communicates with project team to outline work plan, assign duties, responsibilities, and scope of authority.
• Ensures that all responsibilities are clearly communicated, from requirements gathering to working with QA department to ensure solid quality assurance plan.

Production/Execution

• Facilitates regular project status meetings to assess progress versus milestones, and identify areas of potential concern in adequate time in order to mitigate risk. Tracks projects and issues closely, fosters collaboration from both the business and technology groups and leads issue resolution meetings during projects.
• Manages risks throughout the project by identifying, communicating, tracking and mitigating. Meets with project personnel to provide technical advice and to resolve problems. Ensures all follow-up action items are owned and closed out by the relevant owners

Monitors/Controls 

• Manages and monitors project status by establishing a regular meeting schedule with project teams. Directs and coordinates activities of project personnel to ensure project progress is on schedule and outstanding items or issues are successfully resolved.
• Creates and communicates regular status reports for management, clients and the project team. Provides formal and ad-hoc updates to management as required. Prepares project status reports and keeps clients and others informed of project status and related issues.
• Ensures completeness of all project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.
• Participates in reviewing, monitoring, and gaining appropriate approvals for project documentation throughout the project lifecycle including: Vision and Scope, Technical Specifications, Architecture Specifications and Objectives of the Project. Ensures completeness of all project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.

Closing/Post Release Activities

• Assumes responsibility for delivery by ensuring all components of the project are successfully completed.
• Determines downstream impacts and creates/executes the deployment plan.
• Manages and monitors issues generated by projects after “go-live” during the rollout and maintenance period.
• Identifies training needs for Business users, Contact Center as well as Operations personnel.
• Coordinates configuration management and deployment of the project. Interfaces with other departments for project transition. 

Other

• Builds and maintains good working relationships with project team members and other departments. 

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree (B. A.) from four-year college or university (or equivalent combination of education and experience). Must have at least 2 - 4+ years’ experience as a Systems Analyst or Software Developer (or closely related) and preferably at least 1 - 2 years’ experience with Project Management or Project Coordination using the industry’s best practices for project methodology. Must have experience in all phases of software development lifecycle. Prior experience in PBM, pharmaceutical or managed health care industry a plus.

Computer Skills

• Proficient with Microsoft Office (Word/Excel/PowerPoint), MS Outlook and MS Project. Must be proficient with Project Scheduling Software and SQL queries. Familiarity with MedImpact developed applications helpful (MedAccess, MedResponse, etc.)

Certificates, Licenses, Registrations

• None required; PMP certification is highly desired

Other Skills and Abilities

• Must have good negotiation skills, well-developed facilitation and collaboration skills
• Proven leader and team player
• Strong client management skills
• Ability to work in a matrix management organization
• Driven and committed to overcome obstacles and deliver the project on time
• Delivery-focused, yet flexible and creative when called upon 

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.