AU Admin Assistant (Axcelerate) | ZR_692_JOB

This is a remote position.

Job Overview

• Student-Related Administrative Tasks:
  
  • Manually processing student extensions and managing expired student records.
    
• Post-Sale Administration:
  
  • Assisting in the management of complaints, cancellations, and refund requests to ensure customer satisfaction.
    
  • Supporting proactive student retention activities.
    
• Phone Line Overflow Management:
  
  • Handling incoming calls and directing them to the appropriate department or solution in a timely manner.
    

Requirements

• Minimum 2 years of relevant experience as an Admin Assistant supporting Australian client.
  
• Australian Certified.
  
• Strong organizational skills and attention to detail.
  
• Excellent communication skills, both written and verbal.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
• Previous experience in an administrative role is an advantage.
  
• Experience with the following software (training provided if needed):
  
  • aXcelerate
    
  • WooCommerce
    
  • Front (CRM)
    
  • HubSpot
    
  • Email / G Suite
    

Benefits

• Permanent Work-from-home setup
  
• Company-provided equipment
  
• Secondary WiFi Modem
  
• 21 Leave Credits
  
• 100% conversion of UNUSED leave credits
  
• HMO on Day 1
  
• 13th Month Pay
  
• Grab Voucher every month
  
• Birthday Gift
  
• Loyalty Gift
  
• Christmas Gift
  
• Work-Life Balance
  
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.