Global Subject Matter Expert

We are looking for Global Subject Matter Expert to support our Wholesale bank businesses over 40 countries. If you are an independent thinker, a team player, someone that embraces ING’s orange code values and who can help us to take WB Daily Banking to the next level - we would like to meet you!

Job description, responsibilities and duties
Global SME is responsible to define, organize, execute, manage and continuously improve operational processes in Daily Banking process domain, allowing the optimal realization of service(s) reducing operational risks and increasing operating efficiencies. Provides proper training/knowledge transfer for all locations in E2E value chain.

Global SME works in so-called self-managing team. This means they have the freedom to share their own ideas, expertise and experience with an Expertise team and deliver real added value in coming up with the best solutions for customers.

You play an essential role in ensuring the good reputation of ING, as you:

• Ensure knowledge of banking products and operational processes is captured and documented in work instructions and procedures.
• Coordinate activities to ensure qualitative and quantitative optimization of service delivery processes (technology, people, procedures, etc.) and ensure most appropriate approach is chosen for the delivery of services.
• Identify improvement areas and develop practical improvement solutions for existing processes/procedures/work instructions, technology and organization.
• Implement process/technology/organization improvements and ensure proper understanding by involved parties.
• Align process activities with other teams/departments, ensuring the delivery of a coherent and comprehensive service.

• Good knowledge of processes related to channels is a big advantage

Wage (gross)
From 2 550 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.