Employee Relations Specialist (PST/MST)

Job Title: Employee Relations Specialist

Salaried Pay Range: $59,326 to $85,429

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay

• Paid vacation time begins accruing on hire date
• Accrual rate ranges from .019 to .038 per regular hour worked

Holiday Pay

• Based on position and full-time/part-time status
• 6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Retirement Plan

A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Annual Bonus

Performance Merit Increases

Disability Insurance

Parental Leave

Who we are:

 As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

·          The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

·          To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

·          An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

Supports Savers’ vision, by providing support to all aspects of the team member relations function for all US based operations.  Under the direction of the Team Member Relations Manager, this position will research, resolve and respond to a variety of employment related matters.  Additionally, this position will assist in maintaining the department database, report trends, coaching & guiding on federal & state law guidelines, resolve questions pertaining to pre-employment matters, including background checks, assist in unemployment claims and support other HR programs.

What you have:

• Handle calls, email or other written or verbal communication based on Savers’ open-door procedures.
• Respond to and partner with appropriate managers, to investigate internal claims of harassment, discrimination, workplace violence and other serious policy violations. 
• Assess the merits of the case and recommend a resolution that is balanced with company policy, state and federal law.
• Provide reasonable accommodations to team members based on ADA requirements as well as internal policies and state law(s) following Savers accommodation process.
• Deliver regular training in accommodations and other high risk employee relations issues.
• Prepare employee relations reporting, analyze trends and present data and findings to internal client groups.
• Conduct employment background checks in compliance with federal and state law, as required.
• Assist with responses to unemployment claims as requested.
• Perform other duties as assigned.

Required Knowledge, Skills and Abilities:
 

• Experience investigating and assessing claims of harassment, discrimination, workplace violence, and other serious policy violations that are balanced with company policy, state and federal law.

• Ability to maintain a high degree of confidentiality and trust regarding the information placed in an individual’s care.
• Excellent verbal and written communication skills
• Must be comfortable working in and dealing with high stress situations.
• Superior organizational, prioritization and time management skills.
• Comfortable and adaptable to using various forms of technology.
• Ability to work independently from a home office environment.

Minimum Required Education, Training and Experience:

•    Post-secondary degree in Business, Human Resources or related field, or equivalent work experience. 
•    Minimum of 3-5 years’ experience in providing human resources generalist services, including experience investigating harassment and discrimination claims.
•    SPHR or PHR certification is preferred

• Bilingual in Spanish is preferred

FLSA: Exempt

Travel: Up to 10% travel

Work Type/Location: Remote, US. Must be willing to work PST/MST.

Savers is an E-Verify employer