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Senior Customer Contact Rep - 100% Remote

Remote:

Full Remote

Contract:

Fixed term

Salary:

54 - 54K yearly

Experience:

Senior (5-10 years)

Work from:

Illinois (USA), United States

Offer summary

Qualifications:

Bachelor's degree and at least 2 years of customer service experience, Master's degree with no experience, At least 4 years of customer service experience or technical product knowledge, Proficient in Microsoft Office.

Key responsabilities:

Plan and oversee service activities for clients
Act as primary contact for client incident resolution

Genesis10 Large https://www.genesis10.com/

1001 - 5000 Employees

See all jobs

Job description

Genesis10 is seeking a Sr. Customer Contact Representative. This role is with a manufacturing company based in Lisle, IL. The contract duration is 12+ months and is open to 100% fully remote candidates.

Compensation: Up to $28.00 per hour W2H

Responsibilities:

Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
Ensure quality service and operational performance within the parameters of program and delivery standards
Develop client relationships and understanding of client business and product installations to identify service needs, plan service delivery, and drive the use of proactive service and support mechanisms to reduce client downtime and support cost
Act as a single point of client contact to coordinate the resolution of service incidents and escalation of technical issues
Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify opportunities for expanded support business
Perform assignments that require considerable judgment and initiative
Understand the implications of work, identify key issues, and make recommendations for solutions
Identify key issues and patterns from partial/conflicting data
Takes a broad perspective on problems and spots new, less obvious solutions
Completes work with a limited degree of supervision

Requirements:

Bachelor's degree and at least 2 years of customer service experience and/or technical product knowledge experience

Master's degree and no experience

At least 4 years of customer service experience and/or technical product knowledge experience

Desired skills:

Strong communication and problem-resolution skills
Ability to manage multiple projects simultaneously
Proficient in Microsoft Office

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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