Job description

Job Description:

JOB OVERVIEW The role of the Service Advisor II is to manage maintenance repairs of cars and medium/heavy duty trucks on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend much of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

Authorize mechanical repairs on behalf of Wheels’ Clients
Ensure safety related and scheduled repairs are completed.
Approve proper repair based on mileage, months in service, and prior repair history.
Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
Adhere to current parts and labor reference guides for parts pricing and labor times.
Manage Client authorizations, limits, and instructions.
Conduct proper follow up on all down vehicles and pending transactions.
Resolve transaction discrepancies with vendors.
Escalate all Client approvals to team lead or mentor when required.
Document Client savings
Clearly and accurately document transaction in activity log
Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”
Adhere to contact center scheduling and performance metrics.
Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
Understanding of Driver Services, Network Management, MAP & Collision functions
General knowledge of all Wheels departments
Other duties may be assigned

LEADERSHIP RESPONSIBILITIES

This position has no leadership responsibilities.

COMPETENCIES - SKILLS

Technical knowledge of automotive and truck repair
Knowledge of or hands on experience with:
Upfitting
Diesel engines
Air Brakes
Trailers
Refrigeration
Ability to manage truck roadside, towing, and rentals.
Ability to independently locate qualified truck vendors.
Ability to manage the Fleet authorization process.
Customer service oriented
Clear, concise communication, both verbally and in writing
Creative and efficient problem solving
Negotiation
Experience with industry labor guides, such as AllData
Ability to interpret Client specific instructions.
Proficient in Windows and Microsoft Office (Outlook)

EDUCATION AND EXPERIENCE

ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
Two (2) to four (4) years automotive and truck experience or equivalent technical education
High School diploma required - some college preferred
Fleet industry experience a plus

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: This position is in Georgia or Illinois and operates in a professional office environment. Position Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: Occasional travel (less than 10%) is expected for this position to visit with client. Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools. DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$49,900-$69,800

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.