Remote Services Administrator (Information Systems Specialist 6)

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PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority has a fantastic opportunity for a Remote Services Administrator to join an excellent team and work to advance their IT career. 

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs, and
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
• Click here to learn more about OHA’s mission, vision and core values.

This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.

What you will do!

The primary purpose of the Remote Services Administrator is supporting Citrix, Virtual Desktop Infrastructure (VDI), and future remote service technologies such as cloud base virtual desktops and Zero Trust Network Access (ZTNA) environments. The primary focus is to ensure secure, efficient, and reliable remote access to organizational resources for users, while maintaining and optimizing the performance, security, and functionality of the underlying infrastructure. Their responsibilities revolve around providing a seamless remote work experience, managing access to virtualized applications and desktops for ODHS|OHA staff and partners.

What's in it for you?

• Medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month
• 8 hours of sick leave per month, eligible to be used as accrued.
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
• Pension and retirement programs 
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Continuous growth and development opportunities
• Opportunities to serve your community and make an impact through meaningful work.
• A healthy work/life balance, including fulltime remote options as well.

What we are looking for:

MINIMUM QUALIFICATIONS:

(a) Five (5) years of information systems experience in:
troubleshooting and supporting remote access services including Citrix, Virtual Desktop Infrastructure (VDI), and a foundational understanding of Zero Trust Network Access (ZTNA);

OR


(b) An Associate's degree in Computer Science, Information Technology, or related field,
OR
completion of a two (2) year accredited vocational training program in information technology or related field;
AND three (3) years of information systems experience in:
troubleshooting and supporting remote access services including Citrix, Virtual Desktop Infrastructure (VDI), and a foundational understanding of Zero Trust Network Access (ZTNA);

OR


(c) A Bachelor's degree in Information Technology, Computer Science, or related field
AND
one (1) year of information systems experience in:
troubleshooting and supporting remote access services including Citrix, Virtual Desktop Infrastructure (VDI), and a foundational understanding of Zero Trust Network Access (ZTNA).
 

Working Conditions

Position may require periodic travel throughout the state.

While performing the duties of this job, you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions. May require long hours with night and weekend work and occasional travel.

The working location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.

Desired Attributes:

• Knowledge of theories and principles of Information Systems (IS) technology.

• Excellent communication skills (written and verbal) and the ability to work within a team environment and with a diverse group of individuals.
• Proficiency in Citrix (e.g., Virtual Apps, ADC, Citrix Cloud).
• Experience with VDI platforms (e.g., Nutanix, VMware Horizon, Microsoft AVD).
• Knowledge of ZTNA technologies (e.g., Zscaler, Palo Alto Prisma Access).
• Strong grasp of networking protocols (e.g., TCP/IP, VPNs, load balancing).
• Experience with SD-WAN and network optimization for remote access.
• Proficiency with authentication technologies (e.g., MFA, SSO, Active Directory).
• Familiarity with hybrid cloud/on-prem integration.
• Integration of Endpoint Detection and Response (EDR) solutions.
• Managing endpoints with Unified Endpoint Management (UEM) tools (e.g., Microsoft Intune, Citrix Endpoint Management).
• Regular patching and updating of endpoint and remote systems.
• Configuring logging and monitoring for compliance.
• Expertise in backup and restore procedures for critical systems.
• Configuring high availability (HA) for Citrix and VDI environments.
• Planning for failover and disaster recovery.
• Relevant certifications: Citrix Certified Associate (CCA-V), VMware Certified.
• Performance tuning of virtual desktops and remote environments
• Capacity planning to handle growth in remote access traffic
• Experience with monitoring tools (e.g., Citrix Director, VMware vROps). 
• Ability to lead and / or mentor other team members including contracted staff.
• Automating tasks using scripting languages (e.g., PowerShell, Python)
• Familiarity with Infrastructure as Code (IaC) tools (e.g., Ansible, Terraform)
• Leading or supporting large-scale deployments of Citrix, VDI, and ZTNA solutions
• Working cross-functionally with IT, network, and security teams
• Coordinating with vendors for system upgrades and troubleshooting.
• Creating detailed documentation of systems, policies, and troubleshooting procedures.
• Knowledge of technological changes and developments in Information Systems.
• Knowledge, skills, and experience in analyzing business procedures, processes and policies.
• Knowledge, skills, and experience in business requirements collection, analysis and attendant technical specifications development.
• Knowledge of structured design, analysis and programming of computer systems.
• Knowledge of System problem analysis and testing.
• Knowledge of coordinating small projects.

How to Apply

• Complete the online application
• Complete questionnaire
• Attach a resume
• Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.

Attention current State of Oregon employees:

To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.

To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

• This posting closes at 11:59 PM on the close date listed.
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• You must have a valid email address to apply.
• Check both your email and Workday account for updates regarding this recruitment.
• Please print or save a copy of this announcement. You will not have access to it once the posting closes.

Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at Umulkher.Abdullahi@oha.oregon.gov  

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Additional Information

• Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check.  The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Affirmative Action and Equal Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

 Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?