Business Systems Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY

Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies.  Detect, and report system errors and discrepancies, analyze and develop specifications for the correction of errors.  Assist in maintaining interfaces between commercial system vendors.  Performs functionality and system testing to simulate end user experience.  Perform exploratory testing and analysis for quality assurance before an application is released, to determine if the programming fulfills the requirements listed in the specifications of the new product.  May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area.   Has knowledge of commonly-used concepts, practices, and procedures within the insurance field.  Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following:

• Interpret and comprehend the commercial products that the manager has assigned.
• Participate in meetings with Business Managers where evaluation of system revisions are being discussed
• Support for rollout of new carriers and states, including coordinating with all functional departments within Arrowhead (Premium Accounting, Corporate Accounting, Mailroom, Imaging, Creative Communications, Marketing Operations, etc.)
• Identify and propose changes to systems and workflows based on areas in which are deemed inefficient, ineffective, costly to run, or time sensitive
• Lead facilitated sessions with business users to identify system enhancements.
• Document and gain sign-off on business requirements
• Track project progress through project schedules, project reports, meeting agendas and minutes, and other reporting mechanisms
• Communicate with project team members and external customers to insure that critical information is shared and that projects are on track
• Assist in organization of release dates for all version updates with carrier systems, vendor systems and business units
• Create training material and train end users on systems enhancements and new programs
• Maintain good relationships with carriers and outside vendors to ensure timely releases
• Analyze results and maintain documentation in accordance with established procedures
• Test the installation of new version releases and updates
• Provide feedback to Project Manager and Business Managers regarding product performance and testing issues
• Assist in the testing of other projects as needed
• Document and track issues and test results, then constructively and concisely reports findings or discrepancies
• Communicate and coordinate with business managers and carrier and system vendors on software issues, quality problems and corrective actions
• Participate in product and project meetings
• Ability to understand technical concepts and apply QA methods
• Relies on experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required
• Trains, mentors and supports other staff members

Other duties as assigned

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.