IT Project Manager (ACS Benefit Services)

Job Description

We are seeking an experienced IT Project Manager to join the team at ACS Benefit Services, a subsidiary of Blue Cross NC. This pivotal role is responsible for overseeing the successful planning, execution, and delivery of complex IT projects. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of project management methodologies, including Agile and Waterfall. The IT Project Manager will work closely with stakeholders, team members, and external partners to define project scope, goals, and deliverables, while ensuring that projects are completed on time, within budget, and to the highest quality standards.

The successful candidate will have a proven track record of managing multiple projects simultaneously, optimizing resource allocation, and delivering results in a fast-paced, client-facing environment. Key responsibilities include managing project plans, schedules, and budgets, identifying and mitigating project risks, facilitating Agile ceremonies, and ensuring that project deliverables align with client requirements and company objectives.

Qualification Requirements:

*** Candidates must reside in the Eastern or Central US Time Zones.  No other times zones or countries will be considered ***

Currently hiring in FL, GA, IN, KS, NC, SC, VA

Schedule: Mon-Fri / 8:00-5:00

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience preferred

• 4+ years of Project Management experience preferred

• Basic knowledge of and/or interest in insurance, third party administration (TPA), preferred

• Experience with custom data ingestion from multiple sources, preferred

Knowledge, Skills and Abilities:

• Ability to understand and document processes at a conceptual level

• Exceptional Communication skills

• Ability to solicit the voice of the customer

• Ability to represent stakeholder concerns and requirements

• Exceptional problem-solving and troubleshooting skills

• Experience developing and implementing test plans

• Professional oral and written communication skills (internal and external)

• Ability to manage multiple tasks and priorities

• Experience working with a diverse team

• Experience working with diverse business and community groups

• Advanced Microsoft Office skills

• Ability to explain complex, technical concepts to non-technical staff and stakeholders

Essential Functions:

• Project Planning and Execution:

  • Develop comprehensive project plans, including scope, timeline, budget, and resource allocation
  • Break down projects into manageable tasks and milestones
  • Assign tasks to team members and monitor progress
  • Ensure projects are completed on time, within budget, and to the required quality standards

• Schedule and Timing Management:

  • Create and maintain detailed project schedules, including task dependencies and critical paths
  • Monitor project progress against the schedule and make adjustments as needed
  • Identify and address potential delays or bottlenecks proactively
  • Communicate schedule updates and changes to stakeholders and team members
  • Ensure timely completion of project milestones and deliverables

• Stakeholder Management:

  • Identify and engage with key stakeholders, including clients, team members, and senior management
  • Communicate project status, updates, and changes to stakeholders regularly
  • Manage stakeholder expectations and address concerns promptly
  • Foster positive relationships with clients and external partners

• Risk Management:

  • Identify and assess potential project risks and develop mitigation strategies
  • Monitor and manage risks throughout the project lifecycle
  • Develop and implement contingency plans to address unforeseen issues
  • Communicate risk status and mitigation efforts to stakeholders

• Agile Project Management:

  • Implement Agile methodologies, such as Scrum or Kanban, as appropriate
  • Facilitate Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives
  • Ensure team members adhere to Agile principles and practices
  • Continuously improve Agile processes and adapt to changing project requirements

• Resource Management:

  • Optimize resource allocation across projects to ensure efficient utilization
  • Monitor team member workload and make adjustments as needed
  • Collaborate with other project managers and department heads to balance resource demands
  • Identify and address resource gaps or conflicts

• Quality Assurance:

  • Establish and maintain quality standards for project deliverables
  • Conduct regular quality assurance checks and reviews
  • Ensure that project deliverables meet client requirements and company standards
  • Implement process improvements to enhance project quality

• Reporting and Documentation:

  • Prepare and deliver regular project status reports to stakeholders
  • Maintain accurate and up-to-date project documentation, including plans, schedules, and budgets
  • Document project lessons learned and best practices for future reference
  • Ensure compliance with company policies and industry regulations

• Collaboration with Other Project Managers:

  • Work closely with other project managers to coordinate interdependent projects and initiatives
  • Share knowledge, best practices, and lessons learned to improve overall project management processes
  • Collaborate on resource allocation and utilization across projects to optimize efficiency
  • Participate in project manager meetings and forums to discuss challenges, successes, and process improvements

Physical Demands:

While performing the duties of the job, employee is regularly required to see, talk and hear. This is largely a sedentary role.  This job consistently uses computers and phones. ​

Work Environment:

This job may operate in a professional office environment or may be a work-from-home position.  Work-from-home environment requires a dedicated workspace with minimal distractions.

Benefits:

ACS strives to be a preferred employer in the Piedmont Triad area of North Carolina. Just as we focus on being accessible, caring, and trustworthy providers of our TPA services, we want to provide a work environment that mirrors those values. ACS Benefit Services provides our employees with numerous benefits including:

• Medical, Dental, Flexible Spending Plans
• Retirement plans - including 401(k) with generous employer match
• Educational opportunities
• Opportunities for advancement
• Encouragement for a work/life balance

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.