Service Coordinator at Sourcefit

Position Summary:
The Service Coordinator is responsible for the effective administration, coordination, and monitoring of service requests and minor projects using SimPro software. This role ensures that service activities are executed efficiently and provides proactive reporting to clients to enhance customer satisfaction.

Job Details:

• Work from Home
• Monday to Friday | 5 AM to 2 PM Manila Time
• *Following Australian Holidays
  

Responsibilities:

• Service Coordination:
  • Coordinate and assign service requests to appropriate subcontractors, ensuring timely responses and effective resolution.
  • Monitor service level agreements (SLAs) and follow up to ensure resolution of service requests within established timelines.
• SimPro Management:
  • Maintain accurate and up-to-date information in SimPro, including customer and site data, asset details, and service history.
  • Generate, analyze, and distribute regular reports on service performance, highlighting key metrics and areas for improvement.
• Administrative Support:
  • Process and receipt invoices from suppliers, ensuring accuracy and compliance with company policies.
  • Generate customer invoices in SimPro, maintaining accurate records for billing and reporting purposes.
  • Assist in the preparation and submission of service-related documentation as required.
• Customer Interaction:
  • Serve as a primary point of contact for clients, addressing inquiries and providing status updates on service requests.
  • Foster positive client relationships by ensuring exceptional service delivery and responsiveness.

Qualifications:

• Proven experience in a service coordination or administrative role, preferably within a technical or facilities management environment.
• Familiarity with SimPro or similar service management software is highly desirable.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.