Financial Aid Counselor

Job Description:

Job Title:  Financial Aid Counselor

Department:  Financial Aid

Job Purpose:  

The Financial Aid Counselor is responsible for the initial financial aid (FA) contact with perspective students and recurring contact with continuing students, advising and assisting students with FAFSA completion and setting the expectation for what students should anticipate during the FA process.

Position responsibilities include but are not limited to:  

• Serves as the primary contact for students to promote FAFSA completion and missing documents for new and continuing students.
• Outbound calls and emails to students to complete initial FAFSA.
• Supports the Financial Aid Advising team by sorting incoming emails, helping students obtain book vouchers, and answers inbound student calls for general financial aid questions.
• Counsels incoming students on financial aid resources.
• Assists with student orientations on campus and via webinar
• Stays up to date on financial aid information by attending Financial Aid workshops.
• Other duties as assigned by FA management.

Required Qualifications:  

• Ability to travel up to 10% for onsite location needs

Knowledge and Skills: 

• Strong communication skills.
• Excellent customer service skills.
• Ability to work without close supervision.
• Flexible and quick learner.
• Desire to learn.
• Strong teamwork skills.
• Ability to empathize with different demographic populations.

Education:  

• High School Diploma required. Bachelor's Degree preferred.

Experience:  

• 1-2 years of customer service experience

Certifications or Licensure: 

Preferred Qualifications:  

• Bachelor's Degree preferred.

Working Conditions: 

Compensation & Benefits

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.