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Repairer Success Manager - Key Accounts

fully flexible
Remote: 
Full Remote
Salary: 
36 - 36K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

5+ years experience in automotive businesses, Experience in managing multiple accounts, Business proficiency in English, Bonus: Experience with sales or e-commerce.

Key responsabilities:

  • Build repairer products based on customer feedback
  • Own onboarding pipelines and execute go-to-market strategy
  • Manage relationships and negotiate deals
  • Communicate cross-teams to solve customer issues

Partly logo
Partly SME https://www.partly.com/
51 - 200 Employees
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Job description

Note: Partly's headquarters are in Christchurch (NZ) and London (UK), but we have employees across NZ, AU, IN, PH, JP, UK and the EU. If you are not based in London, we will fly you to our London office for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). This position will require travel throughout the UK.

🚀 Our story

Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.

Founded by ex-Rocket Lab engineers, we utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors are Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

🖍️ This role

The Repairer Success Key Accounts Manager will own all repairer relationships in the UK, reporting directly into the GM. This role will shape the future of the UK automotive industry.

This role is the perfect opportunity for somebody with existing experience in the automotive space who understands how these businesses work, can build and nurture relationships, and has experience managing multiple accounts or sales pipelines. In this role, you must be willing and flexible to travel to customers across the UK.

💻 What you will do
  • Build the best repairer products in the world. You are the voice of the customer. Gather insights from body shop groups to shape the future of the product, to influence the tech roadmap of 50+ software engineers.

  • Own our repairer onboarding pipelines by designing and executing on our repairer go-to-market strategy.

  • Obsess over our repairer relationships from the very first interaction. Assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, negotiate deals and work together with the wider team to convert deals into high-value paying customers.

  • Communicate cross-teams to solve customer problems and relay customer feedback to the product team, engineers, and company executives.

  • Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly.

🥷 Your skills
  • +5 years experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers.

  • Proven success managing time and juggling multiple accounts whilst exceeding customer expectations.

  • Business proficiency in the English language

  • (Bonus) Experience in technology-related Sales, Key Account Management or Business Development within a start-up or fast-growing company.

  • (Bonus) Experience in e-commerce customer service within the automotive space.

  • (Bonus) Experience working with a diverse range of geographies, cultures and linguistic backgrounds

  • (Bonus) Experience with reporting and data management.

Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional!

🪅 Benefits
  • Competitive base salary plus equity. Even though we’re a small startup, we offer competitive salaries and great equity for every full-time employee.

  • Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay.

  • Flexible working hours. We have an office-first culture but you can work remotely or from home whenever it suits you. There are no fixed hours so you can choose to work when you’re most effective.

  • Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Relationship Building
  • Negotiation
  • Problem Reporting
  • Customer Service
  • Time Management
  • Problem Solving

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