Human Resources Manager- West Region

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $90,000.00-$115,000.00

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
 

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

• The HR Manager partners with HR and Regional Operations leadership teams bringing insight, an objective perspective and expertise to talent issues affecting the business. The HR Manager will play an integral role in enabling a positive associate experience by owning and continuously improving both the operational and strategic people practices. The position supports the business and leadership team with organizational policies, employee-relations issues, and compliance with federal, state, and local laws.
• Establishes a positive labor/employee relations environment by advising managers and associates on human resources policies and procedures, identifying and resolving problems, or recommending solutions.
• Manages escalations for progressive discipline and ensures managers are properly trained on progressive discipline. Manages compliance with HR policies, Standard Operating Procedures, escalations and approvals.
• Completes all required and necessary documents and reports accurately and timely.
• Collaborates and networks with colleagues to identify and capitalize on best practices in designated markets. Develops relationships with clients and their Human Resources departments. Establishes market presence to build relationships with the District Managers and Account Managers. Creates and shares talent best practices with leaders across the organization, to ensure proactive development and retention of top performers.
• Ensures follow through on all associate concerns/complaints/grievances. Works closely with the HR Sr Director, Legal, Compliance leader and others to conduct timely and compliant internal investigations in response to associate complaints. Ensures that all associate issues are handled in a manner that’s consistent with our culture and employment brand.
• Establishes appropriate rhythms with each Account Manager and Associate Account Manager to work on their development including those who need a greater degree of individual assistance and coaching. Contributes to the preparation of development indicators and participates in delivery of feedback when necessary.

Education:

• Bachelor's degree in Human Resources or a business-related field and five (5) years of experience in a HR capacity; OR
• any similar combination of education and experience.

Required Licensure, Certification, etc.:

• PHR/SPHR certification preferred

Work Experience:

• 5 or more years of broad HR experience with specialized knowledge in employee relations, coaching, compliance, and change management

Knowledge:

• Fundamental knowledge of the principles, practices, and procedures of Human Resources Management.
• Working knowledge of HR compliance initiatives and federal and state employment laws

Skills:

• Highly organized, flexible, and able to prioritize and work under pressure of managing multiple projects at the same time
• Collaborative team player with a strong drive to create positive change through focus on the associate experience
• Strong leadership and interpersonal skills with the ability to communicate at all levels of the organization
• Proficient in HRIS (Workday preferred) and Microsoft Office Suite
• Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.
• Superior written and verbal communication skills to effectively address all levels within the organization.
• Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Strong ability to provide support and build relationships in a “virtual office” environment.

Authority to Act:

• Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

• The associate has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 10% may be required.