Technical Program Manager, Strategic Transformation

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. 

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp’s Strategic Transformation team focuses on enhancing scalability and operational efficiency through technology, data, and process improvements to support Flipp’s growth and strategic objectives.

As the Technical Program Manager, Strategic Transformation, you will drive cross-functional initiatives that improve business performance by optimizing processes, leveraging technology, and enabling data-driven decision-making. This role requires a blend of technical expertise, functional knowledge, and project management skills to assess challenges, develop holistic solutions, and align teams to ensure seamless execution. You’ll work closely with stakeholders across the organization to mitigate risks, maximize efficiency, and deliver long-term, scalable value to the organization.

What you'll get the opportunity to do:

Project Leadership & Execution

• Own the end-to-end project lifecycle from initiation to execution, and ensure solutions align with strategic objectives and drive measurable business impact.
• Lead cross-functional teams in delivering high-visibility initiatives, ensuring project scope, timelines, budgets, and risks are managed effectively while maintaining alignment across all stakeholders.
• Serve as the central point of accountability, proactively identifying and addressing risks, roadblocks, and dependencies to keep projects on track and ensure successful implementation.
• Establish and maintain continuous feedback loops, engaging with technical teams, business leaders, and stakeholders to refine solutions, enhance execution, and drive operational excellence.
• Champion a culture of agility and adaptability, leveraging data-driven insights to iterate on solutions, optimize delivery, and maximize long-term business value.

Requirement Gathering & Solution Design Support

• Lead cross-functional discussions to define, document, and prioritize business requirements, ensuring alignment with organizational goals.
• Collaborate with stakeholders and technical teams to define solution requirements that address business challenges while driving efficiency and scalability.
• Shape solution design by providing input on feasibility, usability, and business impact, ensuring alignment with best practices, and long-term growth.
• Act as a key decision-maker in evaluating proposed solutions, ensuring they integrate seamlessly with existing systems, support future scalability, and align with the company’s technology roadmap.
• Regularly engage with teams to assess solutions, optimize performance, and identify new opportunities for improvement.

Strategic Planning

• Play a key role in shaping the Strategic Support functions strategic roadmap, ensuring initiatives align with long-term business priorities, scalability needs, and operational growth.
• Contribute to a holistic review of solution designs, ensuring alignment across business functions, technical feasibility, and seamless integration into existing workflows.
• Act as a strategic thought leader, ensuring that cross-functional initiatives align with broader company objectives and long-term vision.

Development and Continuous Learning

• Stay informed of industry trends, emerging technologies, and best practices in business transformation, process automation, and enterprise technology.
• Proactively incorporate new methodologies and tools to create a more strategic, agile, and innovation-driven organization.
• Develop expertise in key areas of digital transformation, ensuring solutions are forward-thinking, adaptable, and aligned with evolving business needs.
• Champion a culture of continuous learning and adaptability, coaching teams on best practices and emerging strategies to drive organizational growth.

What you'll bring to the team:

• 5+ years of experience in a functional consulting/business analyst role, ideally within the fintech industry.
• Proven experience with enterprise software implementation projects (e.g. ERP, CRM, or other business applications), with Salesforce and NetSuite experience preferred.
• Expertise in analyzing business processes, identifying inefficiencies, and developing data-informed, technology-driven solutions.
• Ability to lead cross-functional projects, drive system implementations, process automation, and operational scalability.
• Sharp analytical thinking, problem-solving abilities, and attention to details.
• Experience leading cross-functional projects, system implementations, and process automation
• Excellent communication skill with the ability to engage stakeholders at all levels, translating complex business requirements into clear, actionable technical specifications for implementation.
• Administrator (or plus) certifications in CRM, ERP and/or other systems are preferred.
• Certifications in data analytics, automation platforms, or integration technologies are preferred.
• Bachelor’s degree in Business, Information Technology, Engineering, or a related field are preferred.

Our promise to each other: