Patient Recruitment Sales Operations Team Lead (Senior Director level)

Are you a strategic leader with a passion for patient recruitment and operational excellence?

We are looking for a leader to drive the success of our Sales Operations team. In this role, you will lead and scale our team, establish key partnerships and collaborate cross-functionally to enhance our sales capabilities. If you thrive in a fast-paced, innovative environment, we want to hear from you!

The Company

Trialbee is a global company that is on a mission to revolutionizing the patient recruitment ecosystem with technology, people and passion.

We are improving our world through better access to clinical research for all. We connect patients with clinical trials in a seamless and efficient way, reducing barriers to participation and accelerating medical breakthroughs. 

With our precision recruitment services, innovative technology and omnichannel network, we help pharma, CRO’s and medical device companies to match and enroll quality referrals to clinical trials. Trialbee works with a variety of customers and partners, across countries in Europe and in the US.

Trialbee consists of a global team of passionate professionals - all committed to digitally connecting stakeholders across the drug development chain, creating value for our clients, patients, and society.

We are powered by a team that nurtures an innovative, diverse, collaborative, and inclusive culture.

The Role

The Patient Recruitment Sales Operations Lead will lead the Sales Operations team, focusing on patient recruitment strategy.

This role involves establishing strategic partnerships, managing vendor relationships, driving operational excellence, and contributing to company strategy. The ideal candidate will have experience leading patient recruitment teams, developing global recruitment strategies, and optimizing Salesforce and related tools. This position offers an opportunity to make a significant impact in clinical research, leveraging innovative technology to improve patient access to trials.

Location: This is a remote position and we are open to candidates residing in Europe and the US (East coast).

Responsibilities

• Line management responsibilities for the Sales Operations team.
• Maintain and establish new strategic partnerships to support patient recruitment initiatives.
• Identify and oversee the development and implementation of ongoing process improvements.
• Oversee the introduction of new products and services to the sales operations team when they become available.
• Provide thought leadership content for marketing initiatives.
• Represent the company at conferences through speaking engagements when needed.
• Attend client meetings as an additional Subject Matter Expert (SME) to support the Chief Delivery Officer.
• Oversee the Pricing Committee to review and evolve pricing models.
• Stay updated on the competitive landscape to support and adapt company strategy as necessary.
• Ensure Sales operations team needs are considered as part of Salesforce enhancements to allow for process simplification and visibility of activities and workload to support resourcing and prioritization.
• Manage system needs, contracts, and vendor relationships for tools the sales operations team might need for example; TrialHub and Eighty Twenty.
• Establishing KPIs and reporting metrics for Sales Operations to objectively measure performance and proactively identify improvement measures.

Experience and Qualifications

• Proven experience running a patient recruitment team, including line managing managers, ideally in pre-award.
• Experience developing patient recruitment strategies on global studies.
• Expertise in process improvement, KPI development, and strategy execution.
• Strong understanding of Salesforce and associated systems.
• Experience with vendor relationship development, management and contract negotiation.
• Excellent communication and leadership skills.

Life @Trialbee

At Trialbee, we are all passionate about making a difference as we innovate the future of clinical trial patient enrolment. You will work with a dynamic team who work together in an inclusive environment across the globe.

What we offer:

• A global community of talented people working from 8 different countries
• A challenging and stimulating job in an exciting industry
• Competitive compensation package
• Flexibility
• A fast-paced, high-energy, and high-performance environment
• Social gatherings and activities
• A friendly and supportive community of team members

Do you want to get involved in work that makes a difference in the world? Are you looking for a company with an innovative and collaborative environment – where everyone has a voice?

Diversity, Equity, and Inclusion

We’re an equal-opportunity company. All applicants will be considered without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran, or disability status.