Career Opportunities: Customer Support Specialist (394883)

About Us:

If you’re a highly motivated individual interested in business or finance with excellent communication skills, we need your help to support our customers this tax season! Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Job Responsibilities:

You must be located within 20 miles of Quincy, Illinois to qualify for this position! The role is on-site within the city.

• Drive customer satisfaction through inbound service calls, email, and/or chat
• Troubleshoot & resolve end user issues (technical support)
• Respond to inquiries related to account details, products, and services
• Navigate through multiple systems and tools when helping customers
• You will assist customers by phone and in person appointments- ( in person is by appointment only- customers will schedule online.)
• During downtime when no appointments are scheduled ( likely the majority of the time), you will work handling customer contacts by phone but working from the specific office with set hours.

Why Work With Us?

If you’re a highly motivated individual interested in business or finance with excellent communication skills, we need your help to support our customers this tax season! 

• Pay $18.00 an hour
• Seasonal position through mid April 2025.
• $500 Bonus after working 80 production hours.
• $150 Commute Bonus per month.
• Schedule choice of 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM Local Time Zone- Monday through Thursday & Saturday- Off Friday & Sunday.

Qualifications:

You must be located within 20 miles of Quincy, Illinois to qualify for this position! The role is on-site within the city.

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must be able to complete a pre-employment background check with satisfactory results

EEO Statement

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.