Operations Coordinator (ZR_19703_JOB)

This is a remote position.

Job Highlights: 

Contract: Independent Contractor
Schedule:

• 4 hours/day, Monday-Friday, 9:00 AM - 1:00 PM
  

Client Timezone: Central Time (Dallas, TX)

Client Overview

Join a dynamic e-learning company that’s revolutionizing how online business owners operate through innovative courses and software tools. This fast-paced organization helps entrepreneurs streamline their operations and achieve greater efficiency through systematic approaches and cutting-edge solutions. With a growing suite of digital products and a commitment to excellence, this company is at the forefront of the digital education and business optimization space.

Job Description

We’re seeking a tech-savvy, self-driven Podcast & Operations Virtual Assistant to join our growing team. In this role, you’ll manage our flagship podcast production process, handle customer support initiatives, and maintain crucial business metrics. This position offers an exciting opportunity to work with cutting-edge tools while contributing to the success of a thriving online education business. The ideal candidate will thrive in a fast-paced environment where initiative and problem-solving skills are valued.

Responsibilities

• Execute end-to-end podcast management for 2 weekly episodes using Captivate.fm
  
• Coordinate with podcast editors through Upwork messaging system
  
• Create and manage podcast visual assets using Canva templates
  
• Process podcast content through Podupper for link management
  
• Handle guest communication and updates via email
  
• Maintain and update business metrics in Airtable
  
• Develop and implement a new customer support system using Intercom
  
• Manage customer inquiries through various platforms
  
• Support quarterly collaboration projects and special initiatives
  
• Maintain and update client-facing interfaces using Softr
  
• Process course-related tasks through Samcart platform
  

Requirements

• Strong technical aptitude and ability to quickly learn new software platforms
  
• Excellent written communication skills with proficiency in creating Loom videos
  
• Self-motivated problem-solver with the ability to research solutions independently
  
• Experience with or ability to quickly learn: Airtable, Softr, Canva, and various podcast management tools
  
• Strong attention to detail and organizational skills
  
• Ability to work independently with minimal supervision
  
• Experience in customer support or willingness to learn support systems
  
• Comfortable with project management and maintaining metrics
  
• Proactive approach to problem-solving and solution development
  
• Must be available during Central Time (Dallas, TX) business hours
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job