Sr. Technical Account Manager

Senior Technical Account Manager

Life is short. Work somewhere awesome.

Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform.

TL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks.

The Sr. Technical Account Manager (TAM) serves as a dedicated technical point of contact for customers, providing in-depth knowledge and expertise to optimize their use of the Flare platform. 

The TAM is responsible for handling the technical aspects of customer relationships, providing onboarding support, ongoing threat intelligence support, educating customers about the Flare platform, ensuring the alignment of technical solutions with customer needs, and collaborating closely with internal teams to resolve complex challenges.

Your purpose and impact:

Your mission, should you choose to accept it, is to directly and indirectly enable customers to obtain full value from their investment in Flare .

• Act as a technical advisor for assigned accounts, providing deep technical guidance on the Flare platform, including integrations using APIs, webhooks, and other advanced configurations.
• Collaborate closely with Customer Success Managers to ensure the technical aspects of customer needs are met and aligned with their business goals.
• Assist customers with the technical understanding of security events, dark web monitoring, and continuous threat intelligence through in-depth discussions and solution development.
• Optimize customer platform configurations through tuning, best practices, and hands-on guidance to ensure customers derive maximum value.
• Manage escalations of complex technical issues and work directly with Product and Engineering teams to resolve them.
• Use Flare to perform custom research on behalf of customers
• Participate in on-site customer visits and industry events to provide hands-on support and build strong customer relationships.
• Provide input to the Product team on feature requests, technical challenges, and areas for improvement based on customer feedback.

You’ll be a perfect fit if you posses:

• 7+ years of experience in technical consulting or analyst roles within cybersecurity
• Prior experience working in B2B SaaS environments or implementing SaaS solutions
• Experience working with API integrations, webhooks, and platform configuration.
• Expertise in threat intelligence, detection, and mitigation practices.
• Excellent problem-solving skills with the ability to navigate complex technical issues and provide effective solutions.
• Exceptional communication and interpersonal skills, capable of simplifying complex technical concepts for customers.
• Ability to work cross-functionally with CSMs, Product, and Engineering teams.
• Strong organizational skills with the ability to manage multiple accounts, prioritize tasks effectively and drive issues to resolution.
• Bilingual abilities in French and English (preferred)
• Client facing experience
• Basic Python development skills

What it’s like to be part of Flare:

• You will find a people-first company where work-life balance is valued. You’ll receive:
  • Competitive salary
  • Bonus structure 
  • Stock options
  • Health coverage/insurance
  • Flexible, work from anywhere
  • Unlimited vacation
  • Fun company events; “Flamping”, curling, rock climbing and many others
• You will join a high-growth, innovative start up where you’ll see your impact immediately and be empowered to take on challenges for your personal and professional growth
• You will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Flare we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.