Gap Specialist

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Gap Specialist will be responsible for monitoring, reviewing and processing required functions in accordance to Gap requirements, established service levels and processes.  The Gap Specialist will review, facilitate and complete Gap claims on qualifying accounts and perform the required functions within the Gap accounts in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potentially eligible for a Gap claim, performing appropriate calculations to determine claim amount processing and received, processing accounts into and closing Gap claims which also include the development and issuing of Insurance Deficiency Letters for remaining balance collections after the Total Loss and Gap claim process is completed.  Gap account processing will be performed based on verbal and written notifications of a Gap claim.  Communication requirements include but are not limited to internal and external customers, gap companies, as well as vendors in accordance to requirements, policy and procedures.

Job Duties

• Handle and process assigned volume within Gap claim processes for appropriate handling within established SLA.
• Service Potential and Actual Gap claim calls within established call handling and correspondence requirements
• Complete end to end Gap claim functions with accuracy and in compliance with regulations, policy and procedure
• Assist other departments as well as Total Loss and Insurance Repair as needed.
• Other duties as assigned.

Education and Work Experience

• High school diploma or equivalent.
• One (1) year of experience in servicing center environment
• Experience in Gap claim process preferred
• Knowledge of Gap claim regulations, requirements and structure preferred
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
• Established verbal and written communication skills.
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Ability to maintain confidentiality
• Adaptable to changes within a face paced environment

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Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.