Customer Success Manager

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Our opportunity:

We are looking for a Customer Success Manager to join our growing team.  We are seeking a person who knows that real customer success comes from the heart. Someone who has the best customer management and business consultancy skills. A person who is passionate about engaging customers and expanding their use cases. A person with impeccable relationship-building skills and can create win/win environments for all parties. If this sounds like you, we have customers who are adopting our product and we would love to have you on our team to impress our customers with your ability to exceed their expectations!

You will make an impact by being responsible for: 

• Owning the overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction.
• Establishing a trusted/strategic advisor relationship with each assigned client and driving the continued value of our products and services.
• Developing, preparing, and nurturing customers for advocacy.
• Working with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Working to identify and/or develop upsell opportunities.
• Working only with our largest customers who represent a significant amount of upsell

You will be a great fit if you have: 

• 5+ years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Technology background strongly preferred (SaaS, RPA, or Computer Software)
• Bachelor’s degree preferred
• Prior experience in closing sales deals with clients of all sizes at the executive level
• Experience in building successful intelligent automation programs resulting in significant value to the business enterprise.
• Experience with Salesforce or other Force.com platforms
• Proficient in Office software
• Fluency in English and Spanish required
• Travel up to 15%

You excel in these key competencies: 

• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use 
• Impeccable written and verbal communication skills
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.