Match score not available

Senior Services Operations Manager

Remote:

Full Remote

Salary:

125 - 164K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years in service operations, Advanced Tableau skills, Competency in Python or SQL, Excellent communication abilities.

Key responsabilities:

Analyze incidents and trends
Build and maintain operational metrics

Redis Computer Software / SaaS SME http://redis.io

501 - 1000 Employees

See all jobs

Job description

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

What you’ll do:

Analyze Incidents & Trends: Conduct in-depth analysis of incidents and systemic problems to pinpoint root causes and emerging trends.
Build & Maintain Metrics: Develop dashboards and reports in Tableau to track and communicate key operational metrics and KPIs.
Jira Expertise: Configure and optimize Jira workflows for incident and problem management, ensuring data accuracy and process efficiency.
Data-Driven Recommendations: Collaborate with cross-functional teams (engineering, product, support) to propose and drive improvements based on your insights.
Automate & Streamline: Utilize your coding and scripting skills (e.g., Python, SQL) to automate data collection, analysis, and reporting.
Communicate Findings: Present clear, concise recommendations to leadership to influence decision-making and drive continuous improvement.
Proven ability to create new programs and/or processes, including designing workflows, defining goals and KPIs, and implementing continuous improvements based on data-driven insights.
24/7 Operations Support: Participate in on-call rotations as needed to support critical incidents, ensuring timely response and resolution.

What will you need?

Professional Experience: 5+ years in service operations, data analysis, or related roles, ideally in a high-tech or SaaS environment.
Technical Proficiency: Advanced Tableau skills for data visualization, coupled with hands-on experience in Jira for incident and problem management.
Coding/Scripting: Competency in at least one language (e.g., Python, SQL) to automate tasks and manipulate data.
Analytical Mindset: Strong critical thinking, attention to detail, and ability to break down complex issues into actionable steps.
Communication Skills: Excellent verbal and written communication abilities, with the capacity to influence stakeholders at all levels.

Extra great if you have:

Redis Familiarity: Hands-on knowledge of Redis or other NoSQL databases.
Advanced Automation Techniques: Experience with automated workflows, CI/CD pipelines, or DevOps best practices.
Industry Certifications: Relevant certifications in ITIL, Agile, or similar frameworks.
Advanced Knowledge: within Tableau, Jira, BigPanda

#LI-Remote #LI-WK!

The estimated gross base annual salary range for this role is $125,000– $164,477 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.