Field Service Technician

Hello! 👋 Are you the new colleague with a thirst for innovation and technology that we are looking for?

Do you want to make a real impact as a Pioneer in a growing sector? If so, why not come join our bright, energetic and vibrant team! Seafar prides itself on its core values: INNOVATION, CUSTOMER, QUALITY, PERSEVERANCE and GROWTH. If you breathe these values, then we could be the right fit for each other.

The Field Service Technician is the face of Seafar to the customer. you are the installer, configurer and performer of reactive and proactive maintenance (on-site support) for Seafar hardware (and to a lesser extent, software) solutions. You are an expert in the hardware (and basic software functions) and will manage multiple, concurrent implementations. The Field Service Technician travels to customer sites and provides installation and upgrades to new and existing equipment across the BeNeLux (up to 80% travel). Most of these will be on-board vessels and at ship yards. (BE and NL)

🤓 Main responsibilities

1. You work together with the Tech Support & Projects team to understand required job planning at our customers and execute according to the plans provided. Work requested will mostly be On-site “break/fix” support but could also be project implementation work and and/or scheduled maintenance. You are completely professional towards customers and act as the first line of sales and customer and subcontractor relationship building. You are proficient in all areas of the Seafar product portfolio.
2. Provide support for customers in the form of on-site service calls/visits to fix and repair breakdowns, system faults and perform troubleshooting for hardware, software, networking, databases and firewalls. Documents and reports quality issues back to production (R&D).
3. Help the Tech Support team redefine internal processes to ensure solid workflow from raising a ticket to ticket resolution and feedback to the customer.
4. Instil quality mindset by arranging work review sessions with the projects and R&D teams
5. Provide out of hours (on-call) support to customers and document issues in the ticketing system and knowledge base.
6. Provide hardware and software training on our solutions to customers and internal members