Director of Escrow Operations - SFR

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is seeking a dynamic and experienced Senior Operations leader to oversee and optimize title and escrow operations with a specialized focus on the single-family rental (SFR) market. This leadership role is critical in supporting our rapidly expanding SFR segment, ensuring seamless transaction management, and driving operational excellence in complex securitization and refinancing transactions.

Key Responsibilities

• Lead escrow operations for SFR transactions, ensuring compliance with legal, regulatory, and industry standards.

• Develop, implement, and oversee the end-to-end execution of scalable title processes for single-site SFR acquisitions and dispositions, bulk portfolio transactions, SFR securitizations, and financing transactions.

• Collaborate with institutional clients, lenders, and investors to deliver high-quality service and tailored solutions for large-scale SFR operators.

• Build and maintain relationships with key stakeholders, including securitization participants, underwriters, and institutional buyers.

• Lead, mentor, and grow a high-performing team of title and escrow professionals focused on the SFR market.

• Stay updated on both industry trends—including SFR market shifts, securitization practices, and regulatory developments—and strategies of individual players within the industry.

• Work closely with technology teams to integrate innovative tools that enhance the client experience and streamline operations.

Qualifications

• 10+ years of experience in title and escrow operations, with at least 5 years focused on the SFR market with strong national experience across major SFR markets.

• Proven leadership in building, training, and managing teams while driving operational excellence in a fast-paced environment.

• Demonstrated expertise in managing SFR securitization and refinancing transactions.

• Knowledge of build-to-rent developments and multi-market transactions.

• Strong understanding of title insurance, escrow services, and regulatory compliance.

• Exceptional communication and relationship-building skills with institutional clients and stakeholders, both internal and external.

• Analytical mindset with the ability to develop and execute strategic operational improvements.

Preferred Skills

• Experience with technology-driven title operations.

• Familiarity with REITs, institutional investors, and large-scale real estate transactions.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.