The 21st century has witnessed remarkable expansion within the payments ecosystem with the introduction of new payment services, growth in cross-border commerce, and the development of multi-payment processor payment strategies.
The bottom line is that payment is no longer just another step in the purchasing funnel but a strategic asset that can drive business growth and innovation.
Enter Primer - the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.
Primer's enterprise-grade infrastructure, frameworks, and tooling allow merchants to unify their disparate payment solutions and services to build optimised payment flows tailored to their unique business needs with no code or additional complexity. We strive to make something complex incredibly simple and intuitive.
Our success so far has been reflected in the trust placed in us by category leaders such as Printify, NewLook, Voi, and Dabble, who are using Primer to transform their payments into a growth lever. Moreover, the world's top investors, including Accel, Balderton, Iconiq, and Tencent, have also invested in Primer's vision to rebuild payments and commerce from the ground up.
Join us in shaping the future of payments and commerce. Let's pave the way for a world where businesses can fully realise their payment potential.
About the Role
This is not your typical Executive Assistant role. At Primer, we believe in autonomy, trust, and smart execution. You’ll partner closely with our CEO, Gab as well as our wider C-team, ensuring they can focus on high-impact work while also supporting company-wide initiatives. From facilitating leadership operations to orchestrating Company Retreats and global team ‘Workations,’ you’ll be a critical part of keeping Primer running efficiently and fostering our unique culture.
What You’ll Do
Exec Support: Anticipate the needs of the CEO and leadership team, managing calendars, meetings, and priorities in a proactive way.
Event Excellence: Oversee logistics for our company retreats, team workations, and our annual sales kick-off, ensuring seamless execution.
Townhall Management: Own the content and logistics for our biweekly and quarterly global townhalls, ensuring engaging, useful sessions.
International Roadshows & Merchant Visits: Manage complex travel arrangements, both domestic and international. Carefully execute merchant visits, ensuring smooth planning and impactful engagements.
Project & Programme Coordination: Support strategic initiatives and special projects, and help streamline communication across teams.
Process & Systems Improvement: Identify and implement operational improvements to help the leadership team and broader organisation work more effectively.
Remote Life Champion: Act as a key connector across teams, strengthening Primer’s remote culture and ensuring alignment on core values.
What We’re Looking For
Experience in an executive support, operations, or chief-of-staff-style role in a fast-paced, globally distributed company.
Outstanding organisational and project management skills, with the ability to prioritise and execute multiple workstreams effectively with exceptional attention to detail.
A strategic thinker who is also hands-on, with the ability to zoom out and anticipate needs while also getting into the details to make things happen.
High EQ and excellent communication skills—you’re skilled at working across cultures, timezones, and personalities.
A self-starter mindset with a bias for action; you thrive in ambiguity and don’t wait for permission to solve problems.
Tech-savvy and comfortable using modern tools to manage workflows in a remote environment (e.g., Notion, Slack, Pitch, Google Workspace).
We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.
Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.
We are fully remote
Competitive share options
Uncapped holiday, with 25 days minimum to be taken
Co-working space access
Workations & company retreat
The best equipment for your role
£500 towards your home office setup
Generous learning budget
Medical insurance
A broad set of additional perks and benefits (depending on location)
At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs—see our diversity commitment statement for more details
Equity, diversity, inclusion and belonging policy
Primer adopts a zero-tolerance approach to discrimination.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
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