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Learning Manager II, User Services and Support

Remote:

Full Remote

Salary:

119 - 244K yearly

Experience:

Senior (5-10 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

5+ years in people management roles, Familiarity with eLearning tools and LMS, Expertise in instructional design methodologies, Strong knowledge of adult learning principles.

Key responsabilities:

Establish learning vision and strategy
Guide team performance and resource allocation
Refine onboarding and training programs
Design scalable learning solutions
Collaborate with stakeholders on learning needs
Implement learning evaluation strategies

Pinterest Information Technology & Services Large https://www.pinterest.com/

1001 - 5000 Employees

See all jobs

Job description

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

We’re looking for an experienced Learning Manager to join the User Services and Support team and lead the strategy, programs and outcomes that help our support teams perform at their best. In this role, you’ll manage, coach and guide a team while also being involved in various projects and programs. We need a strong partner who can build positive working relationships with leaders and stakeholders. The ideal candidate is a proactive problem-solver who can design effective onboarding, training and learning solutions.

What you’ll do:

Establish a learning vision and strategy that aligns support agent training plans with organizational goals.
Guide overall team performance and ensure the team has the tools, resources, and partnerships needed to achieve successful outcomes.
Continuously refine onboarding and training programs based on audience needs and business goals.
Design learning solutions and resources that meet current objectives and help us prepare for future needs.
Explore and apply scalable content practices, templates, and AI tools that increase efficiency while delivering accurate, clear, and helpful user-focused solutions.
Collaborate with key stakeholders across the support organization to identify learning needs, align on desired outcomes, and deliver high-impact and scalable learning experiences.
Establish and implement an effective learning evaluation strategy built around metrics that can be used to assess learning outcomes and make data-driven decisions.
Track and analyze learning performance and present program insights and recommendations for improvement to senior leadership.

What we’re looking for:

5+ years of experience in a people management role with the ability to lead and motivate a high-performing team.
Familiarity with eLearning authoring tools, knowledge management tools, and Learning Management Systems (LMS) including Zendesk Guide, Guru, Articulate, Docebo or similar tools.
Demonstrates expertise in instructional design models and methodologies.
Strong knowledge of adult learning principles and how to apply them when designing training content for different learning environments (self-guided vs. virtual).
Proven experience leading, designing, and delivering employee training programs and measuring the effectiveness of those programs.
Past experience creating content or training related to API integration, adtech, or technically complex product or features.
Experience working in a customer support environment or with contact centers.
Strong communication and influencing skills across all levels within an organization.

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
This role will need to be in the office for in-person collaboration up to 4x per year and therefore can be situated anywhere in the country.

#LI-REMOTE

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$118,543—$244,059 USD

Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.