Provider Activation Specialist

We are looking for a Provider Activation Specialist to join the Network Optimization & Analytics team. Using provider-centric, data-driven strategies, the team captures the voices of our providers and stakeholders to curate a personalized, fulfilling experience for all: driving growth, engagement, and efficiency throughout their Spring Health journey. Reporting to the Senior Manager of Provider Activation, the Specialist will focus on enhancing provider engagement and managing key initiatives to improve the overall provider experience. This full-time and remote-friendly role plays a critical part in driving satisfaction and retention within one of Spring Health’s most critical assets - its provider network.

What you’ll be doing:

• Lead the development and execution of strategies - in partnership with cross-functional teams - to capture, analyze, and act on provider sentiment.
• Establish and manage initiatives to strengthen provider relationships and engagement, such as provider ambassador programs, peer support groups, and focus groups. 
• Own competitive research to inform our provider experience roadmap.
• Oversee the sourcing, vetting, and onboarding of providers for new and ongoing Spring Health service lines that the care network can participate in.
• Streamline processes and reporting to improve operational efficiency and reduce manual efforts, enabling focus on strategic growth initiatives.
• Monitor key performance indicators such as provider retention, satisfaction rates, and engagement metrics to track success and inform improvements.

What success looks like in this role:

• High Provider Engagement: Demonstrates increased participation in engagement and community-building programs, with consistently positive feedback from providers.
• Improved Provider Sentiment: Achieves measurable improvements in provider satisfaction scores (e.g., NPS) and a reduction in provider attrition rates.
• Service Lines Impact: Enables the successful roll-out and expansion of new Spring Health service lines, resulting in increased provider utilization and alignment with organizational goals.
• Cross-Functional Collaboration: Fosters effective partnerships across teams, leading to seamless execution of projects and alignment with broader business strategies.
• Data-Driven Insights: Establishes robust reporting mechanisms, providing actionable insights that drive improvements in provider experience and operational efficiency.
• Streamlined Operations: Successfully implements efficient processes for provider engagement and vetting, reducing ad-hoc interactions and manual workflows.

What we expect from you:

• 3+ years of relevant experience
• Data-driven, analytical, and operational in nature
• Excellent written, verbal, and listening communication skills
• Creative, collaborative, sharp, humble, and goal-oriented
• A genuine interest in promoting community and relationship building
• Experience designing surveys or facilitating interviews preferred

The target base salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.