Business Development Representative

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform, we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement, and with nearly 20 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve over 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe sharing ideas and feedback openly helps us succeed. Diversity and empathy bring us #AllTogether and make us stronger. We learn from failure and success because both help us grow and learn. We strive to understand the why behind our actions and bring our best selves to work daily.

JOB SUMMARY

The Business Development Representative (BDR) identifies and researches potential clients and new market opportunities. As a market penetration specialist, the BDR will engage prospective clients through various channels, develop strong relationships, and qualify leads from marketing campaigns as sales opportunities. The BDR works within an assigned territory and collaborates with the Higher Logic team to influence client strategy and drive growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify and research potential clients and new market opportunities.
• Contact prospective clients through various channels (cold calling, emailing, social media, networking).
• Qualify leads from marketing campaigns as sales opportunities.
• Assess and prioritize potential clients based on their needs and readiness to engage.
• Collaborate with sales teams to ensure the company's goals and targets are met.
• Provide regular updates and reports on sales activities, opportunities, and results to management.
• Maintain accurate records of interactions with prospective clients in the CRM system.
• Continuously seek feedback and improve sales techniques and approaches.
• Stay updated on industry trends, best practices, and competitive landscape.
• Conduct all business following Higher Logic values, policies, and procedures.
• All other duties as assigned.

KNOWLEDGE AND ABILITIES REQUIRED:

• A desire and curiosity to understand customer needs.
• Strong interpersonal and presentation skills.
• Excellent verbal and written communication skills.
• Ability to consistently follow a defined sales process in a disciplined manner.
• Strong organization and time management skills.
• Self-starter and competitive mentality.
• A highly coachable and life-long learner.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please get in touch with us by emailing HRBenefits@higherlogic.com